Bilingual HR Solutions Specialist I

Asurion; Bogotá; Presencial; COP 22.320.000 - 39.060.000; Jornada completa

Descripción de la vacante

Asurion Bogotá is seeking an HR Solutions Expert to support HR programs, assist employees, and manage stakeholder expectations. You will partner with various teams to resolve employee issues and provide excellent service.

Key duties include handling HR inquiries, processing leaves, supporting offboarding, building reports, maintaining records, and ensuring compliance with internal policies and labor regulations. A privacy mindset and teamwork are essential.

Formación

• 1 year of experience in an HR role.
• Bachelor's degree in human resources, business administration, or related field.
• Strong verbal and written communication in English and Spanish.
• Proficiency in Microsoft Office and familiarity with HRIS systems.
• Strong computer skills and attention to detail.
• Excellent customer service and proactive teamwork.

Responsabilidades

• Interact with employees and leaders to answer questions and resolve HR inquiries.
• Provide leave of absence support including auditing and processing medical leaves, paid, unpaid, bereavement, maternity and paternity leaves.
• Support offboarding including creation of documents, exit interviews, and reporting.
• Build reports for stakeholders, HR and payroll teams.
• Maintain employee records and physical folders and update HR systems.
• Ensure compliance with internal policies and labor regulations.
• Handle PII in accordance with privacy policies and complete privacy training.
• Participate in process improvement projects to drive efficiency and customer experience outcomes.
• Develop and maintain work instructions and knowledge articles.

Conocimientos

Bilingual (English/Spanish)

Customer service

Problem solving

Attention to detail

Teamwork

Communication

Educación

Bachelor's degree in human resources or related field

Herramientas

Microsoft Office

HRIS systems

Descripción del empleo

Asurion Bogotá is seeking an HR Solutions Expert to support HR programs, assist employees, and manage stakeholder expectations. You will partner with various teams to resolve employee issues and provide excellent service.

Key duties include handling HR inquiries, processing leaves, supporting offboarding, building reports, maintaining records, and ensuring compliance with internal policies and labor regulations. A privacy mindset and teamwork are essential.