Bilingual Customer Service Agent

SOLVO S.A.S; Bogotá ciudad; Presencial; COP 24.000.000 - 48.000.000; Jornada completa

Descripción de la vacante

SOLVO S.A.S is seeking a Payroll Associate in Barranquilla and Bogotá to coordinate client payrolls and deliver accurate, timely payroll processing. The role requires attention to detail and strong service orientation.

English at least B2+, a high school diploma, and 1+ years in customer service are required to handle payroll taxation, reporting, and ad hoc client requests. You will engage with clients across multiple payroll environments and ensure high-quality service.

Formación

• Experience handling payroll processing tasks.
• Strong customer service mindset and communication skills.
• Familiarity with payroll taxation and compliance.

Responsabilidades

• Schedule and manage multiple client payrolls.
• Ensure payroll transactions are processed accurately, timely, and compliant.
• Understand proper payroll taxation, wage garnishments, child support orders, and tax levies.
• Process quarter-end and year-end payroll reporting.
• Provide ad hoc reports to clients.
• Collaborate with clients across multiple payroll environments for time/attendance and payroll reporting.
• Resolve client questions regarding payroll and systems.
• Coordinate payroll activities from start to finish with clients.
• Answer calls and inquiries from clients.
• Deliver outstanding customer service with follow-up and accountability.
• Perform other duties as assigned.

Conocimientos

Payroll processing

Customer service

English communication

Educación

High School Diploma or GED

Descripción del empleo

Job Title: Payroll Associate

Location: Barranquilla and Bogotá

Key Responsibilities

• Schedule and manage multiple client payrolls.


• Manage workflow to ensure all payroll transactions are processed accurately, timely, and compliantly.


• Understand proper payroll taxation. # Process correct wage garnishments calculations, child support orders, and tax levies.


• Process accurate and timely quarter end and year-end reporting.


• Provide Ad Hoc reports to clients.


• Work with clients in multiple payroll environments to accomplish time and attendance, payroll processing and payroll reporting.


• Resolve client questions in regards to payroll and payroll system.


• Manage client projects.


• Answer and respond to calls and inquiries from clients.


• Coordinate payroll activities from beginning to end with clients.


• Deliver the highest level of customer service possible, to include follow up, follow thru and accountability.


• Performs other duties as assigned or apparent.

Requirements

• English B2+


• High School Diploma or GED required


• 1+ years of customer service experience