Benefits QA Specialist

B5 Recruiting; Bogotá ciudad; Presencial; COP 39.060.000 - 61.380.000; Jornada completa

Descripción de la vacante

B5 Recruiting is seeking a Benefits QA Specialist in Bogotá to review and ensure the quality of benefits and payments processes. You will identify errors, collaborate with teams to resolve issues, and maintain accurate documentation and trackers.

The role emphasizes QA in back-office environments, with intermediate Excel skills and English at B2+ level, alongside attention to detail and experience with US-based clients.

Formación

• Minimum 1 year of QA experience in a back-office environment.
• Intermediate Excel skills are required.
• English proficiency at B2+ level.
• Attention to detail and accuracy are essential.
• Experience working with US-based companies is preferred.

Responsabilidades

• Review and approve processed requests, identifying discrepancies.
• Identify errors, inconsistencies, and opportunities for improvement.
• Collaborate with internal teams to resolve issues.
• Document reviews, results, and case follow-ups.
• Maintain trackers and reports in Smartsheet.
• Update process manuals and documentation.
• Participate in continuous improvement and quality control initiatives.
• Assist with additional tasks by leadership.

Conocimientos

Quality Assurance

Excel

English proficiency

Attention to detail

US-based experience

Herramientas

Smartsheet

Descripción del empleo

Job Description

We are seeking a Benefits QA Specialist to review and ensure the quality of processes related to benefits and payments. The individual will be responsible for identifying errors, ensuring procedural compliance, and collaborating with various teams to resolve issues.

Responsibilities

• Review and approve processed requests, identifying potential discrepancies.
• Identify errors, inconsistencies, and opportunities for improvement.
• Collaborate with internal teams to effectively resolve issues.
• Document reviews, results, and case follow-ups.
• Maintain up-to-date trackers and reports in Smartsheet.
• Update process manuals and documentation.
• Participate in continuous improvement and quality control initiatives.
• Assist with additional tasks assigned by leadership.

Requirements

• Minimum of 1 year of Quality Assurance (QA) experience in a back-office environment.
• Intermediate Excel skills.
• English proficiency (B2+ level).
• Attention to detail and a focus on accuracy.
• Experience working with US-based companies.