Benefits Analyst

Visa; Bogotá; Presencial; COP 133.920.000 - 234.360.000; Jornada completa

Descripción de la vacante

Visa is seeking a Latin America Benefits Analyst to support day-to-day benefits administration for the region. Collaborating with HR, Finance, Legal, and third-party providers, you will manage in-country benefit plans and ensure compliance with local rules while driving process improvements.

You will help with renewals, data analysis, and benefits communications, including Workday changes, aiming to optimize the employee experience across LAC.

Formación

• 2+ years of work experience with a Bachelor's Degree or higher in a related field.
• Fluent in English; Portuguese a plus.
• Strong analytics and risk analysis capabilities.
• Excellent communication, problem-solving, and project management skills.

Responsabilidades

• Support in-country supplemental benefit plans for regional offices (medical, dental, vision, life, retirement).
• Ensure compliance with local labor rules and document distribution.
• Coordinate data reconciliation with payroll and benefit administrators; process vendor invoices.
• Collaborate with HR, Finance, Legal, and third-party administrators for renewals and contracts.
• Assist in renewal strategy and data analysis for health and life insurance in LAC.
• Improve operational processes and support benefits education for employees.
• Lead Workday-related changes and, if needed, perform user acceptance testing.
• Support content creation for benefits communications and web content.

Conocimientos

English fluency

Analytical skills

Risk analysis

Project management

Communication skills

Problem solving

Educación

Bachelor’s Degree

Advanced Degree (MBA/JD/MD/PhD)

Herramientas

Workday

ADP

Excel

PowerPoint

Benefit tools (Mercer/AON/WTW)

Descripción del empleo

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

The Latin America (LAC) Benefits Analyst will support the day-to-day activities of benefits administration for the region. The ideal candidate will possess in-depth knowledge of LAC benefits project management, administration and compliance. This individual will collaborate closely with other members of the benefits team, along with members of HR (Global and local), Finance, Legal and Corporate Services. They will also work closely with our third-party administrators and consultants.

Primary Responsibilities

• Support the various in-country supplemental benefit plans offered to employees in the regional offices (e.g., medical, dental, vision, life, education reimbursement, retirement, etc.)
• Ensure all health and wellness programs and activities comply with local labor rules and regulations, including the distribution of any legally required documents
• Provide accurate and timely operational support, including data reconciliation with payroll and our benefit administrators and payment of invoices from third party benefit providers
• Support the relationship with benefit vendors and brokers across LAC in activities related but no limited to contracting, renewals and payment process
• Assist in renewal strategy (i.e., health and life insurance) for LAC including analysis and provision of data
• Identify ways to continuously improve operational processes including but not limited to the activities listed above
• Collaborate with the People Solution team, equipping them to respond to employee inquiries and conducting ongoing benefit plan education
• Resolve AskHR benefits related queries across LAC and consultation with employees on planning special leaves like maternity, as needed
• Lead any benefits-related changes in Workday including User Acceptance Testing as needed
• Manage any benefits related calculation/reimbursements as required across LAC
• Assist in developing content for benefits communications and maintaining benefit plan web content
• In partnership with the Wellness team, support coordination of onsite employee benefit/wellness or communication activities across LAC
• Assist in benefits benchmarking exercise as needed
• Support the set-up of new countries’ benefits administration process, as needed

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

• 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• 5+ years' experience in HR/benefits program support, LAC knowledge preferred
• Bachelor’s Degree or equivalent experience required
• Fluent in English. Portuguese a plus
• Strong analytic and risk analysis skills
• High degree of flexibility and ability to effectively deal with ambiguity
• Ability to produce results with little direction
• Strong written, verbal, and problem-solving skills
• Strong project management skills
• Strong attention to detail
• Desire to work with others in a team atmosphere
• Ability to produce in a fast-paced working environment
• Proficiency with Word, Excel, experience with ADP and Workday a plus
• Knowledge benefits management tools (e.g. from Mercer/AON/WTW) highly desirable

Key Competencies for Success in the Role

• Relationship Building and Influencing: Demonstrated ability to build relationships by establishing mutual respect, credibility, and trust, while also able to relate to employees at all organizational levels.
• Results Oriented: Energetic, resourceful, with strong service orientation and positive can-do attitude. Fully committed to the job and to deliver outstanding work. Never satisfied with status-quo, continually striving for excellence. Enjoys working hands‑on.
• Agility: Role model agile and adaptive mindset. Quick study, able to handle complex matters, with multiple initiatives going on simultaneously. Able to deal effectively with tactical operational details. Able to quickly pivot and re‑prioritize in a fast paced, rapidly changing environment. The ability to manage in a highly complex and often ambiguous environment.
• Values and Leadership: Demonstrates alignment to Visa's Leadership Principles (Lead Courageously, Obsess about Customers, Collaborate as One Visa, Execute with Excellence. Highly ethical and can be trusted to do only the right thing for the employees, shareholders, and others. Follows a balanced approach without compromising integrity.
• Change Agent: Ability to implement change management plans. Comfortable planning for the future, while managing day-to-day delivery. Able to anticipate risks and propose practical plans to mitigate them. Appreciates the Benefits function’s impact and how Benefits is an integral part of the company's business strategy.
• Data driven mindset: Ability to identify trends and extrapolate insights from program data and using this information to help make informed decisions and recommendations.
• Communication: Strong verbal and written communication skills. Operates and communicates in a transparent fashion. Perceptive and intuitive nature with ability to translate observations into feedback and coaching. Must be skilled at storytelling and use of PowerPoint and data to do so.
• Execution and Decision Making: Outcome orientated and able to act decisively and deliver. Ability to leverage strong judgment to make effective and balanced decisions. Comfortable with analyzing data for the use in decision making and to inform actions. Must be adept at using Excel.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.