Vendor Management Consultant

Visa; Bogotá; Híbrido; COP 188.928.774 - 264.500.283; Jornada completa

Descripción de la vacante

Visa is seeking a Vendor Management Consultant in Bogotá, Colombia, to manage outsourced contact center performance. The ideal candidate will have at least 5 years of experience in vendor and account management, project management skills, and strong communication abilities. Responsibilities include liaising between vendors and product managers, overseeing operational issues, and ensuring compliance. A Bachelor’s Degree is required, along with fluency in Spanish, Portuguese, and English. This hybrid role requires at least 3 days in the office.

Formación

• Minimum 5 years of relevant work experience.
• Self‑starter with passion to drive results and integrity.
• Strong program, account and client management skills.
• Outstanding writing skills to communicate complex concepts.
• Experience with reporting tools such as Tableau/Power BI.
• Fluent in Spanish, Portuguese, and English.

Responsabilidades

• Manage relationships and performance of contact centers.
• Support business operational needs for Credit Product Offices.
• Coordinate with vendors and product managers effectively.
• Escalate operational issues and ensure program performance.
• Participate in the development of program enhancements.

Conocimientos

Vendor management

Account management

Project management

Customer service

Technical application support

Analytical thinking

Communication skills

Team player

Educación

Bachelor's Degree

Advanced degree or PhD

Herramientas

Microsoft PowerPoint

Tableau

Power BI

Microsoft Project

Microsoft Word

Microsoft Excel

Descripción del empleo

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you’ll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

The Vendor Management Consultant in the Global Partner Management organization is responsible for managing the relationship and performance of Business Partner Outsourced contact centers by supporting account and program management, documentation, and business operations and related initiatives for Visa services, including Concierge Services, Card Benefits and Promotions in contact centers across Latin America and other regions as needed. Candidate will be responsible for supporting the business operational needs for Credit Product Offices.

This position requires experience in vendor management, account management, operations support, business requirements development, project management skills and cross-functional teaming. The role will require extensive interaction across multiple cross-functional areas, such as Visa Concierge, Visa Credit Product Office, Sales/Account Management, Compliance, and Legal.

This candidate will work closely with the business office/product managers and include being the liaison between vendors and product/program owner, where applicable. This includes escalation support, program administration, program expertise, research and analysis for operational issues, fraud detection and overall program operational performance from a business perspective.

Reporting to the Director of Global Partner Management, the ideal candidate achieves project goals by engaging effectively with stakeholders at all levels across Visa, including operations management, technical subject matter experts, business partners, vendors, Visa senior management, and Visa client base.

The position will be based at Visa’s offices in Bogota, Colombia. This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

• Minimum 5 years of relevant work experience and a Bachelor’s Degree. Either 2 years of work experience with an advanced degree or PhD.
• Minimum 6 years of experience with a Bachelor’s Degree, or 4 years of experience with an advanced degree, or up to 3 years with a PhD.
• Self‑starter with passion to drive results, ownership, accountability, integrity, customer service and a spirit to succeed.
• Strong program, account and client management skills; vendor management preferred.
• Strong technical application support with attention to detail.
• Issue management and communication to internal support teams such as client services and business owners.
• Development support from operational perspective including UAT input, review, assistance, and reporting.
• Meticulously manage and maintain organization‑level document repositories for compliance and record‑keeping.
• Strong interpersonal and communication skills, team player, able to work independently, quick learner, customer service focused, resourceful, results oriented, detail oriented and excellent follow‑through.
• Proven ability to service and support a range of internal and external customers, often in parallel and within a shifting set of priorities.
• 5+ years of proven successful experience proactively driving results that exceed objectives with little managerial oversight, including minimum 5 years program and account management experience.
• Outstanding writing skills to communicate complex concepts to a broad audience; strong skills in Microsoft PowerPoint, Project, Word, Excel.
• Experience with reporting and reporting tools such as Tableau and/or Power BI would be extremely helpful.
• Skilled analytical thinker with ability to identify, prioritize, and resolve various complex operational/production issues.
• Ability to analyze and organize a plan based upon available information.
• Provide input and participate in the development of program enhancements by supporting projects from an operational perspective.
• Strong process orientation, solid understanding of project management techniques, methodologies and best practices; knowledge and experience in project management preferred.
• Mindful of the financial impact of operational decisions.
• Must speak Spanish, Portuguese and English.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.