AssociateTechnical Consultant

ACI Worldwide; Bogotá; On-site; COP 60,000,000 - 120,000,000; Full time

Job summary

ACI Worldwide is seeking a Delivery Consultant to ensure first-class service for customers, aligning with contractual expectations and delivering tailored solutions.

The role focuses on identifying customer needs, proposing delivery plans, and acting as a consultant throughout project execution. Strong communication in English and a background in technology or consulting are essential for success at ACI Worldwide. Colombia-based candidates are encouraged to apply.

Qualifications

• Bachelor's degree in Computer Science, Information Systems/Management, Business, Accounting or Finance or equivalent.
• 2+ years of experience in technology, consulting, or related roles.
• English level: at least B2.

Responsibilities

• Analyzes client's business needs and recommends information technology solutions.
• Works with project delivery team to solve product issues and provide status updates.
• Supports business development and sales support for a territory or account.
• Assists customer with implementation to ensure product adoption.
• Identifies risks and communicates containment actions as needed.
• Performs other duties as assigned.
• Adheres to corporate policies and ethics.

Skills

English B2

Client delivery

Education

Bachelor's degree (CS/IS/Business)

Job description

Powering the world's payments ecosystem ACI powers the payments ecosystem - globally, and you power ACI. You'll innovate, collaborate, and grow - in an energetic technology culture with decades of proven success. ACIers - in all roles and levels - are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.

Job Summary:

Ensures new and existing ACI customers receive a first-class delivery service in accordance with customer expectations and contractual agreements. Primarily responsible for the identification/development of solutions for customers using company products, outsourced solutions and/or proprietary tools/techniques implemented by others. Defines customer needs and develops a plan and proposal for delivery of the project. Viewed by customers as a consultant. Performance is typically evaluated based on utilization, (i.e., billable hours).

Job Responsibilities:

• Analyzes client's business needs and recommends appropriate information technology solutions utilizing ACI's methodologies. Conducts analysis of corporate objectives, business functions and processes. Has limited technical expertise in one or several business or industry specializations.
• Works with others on the project delivery team to solve product related issues and recommend workaround solutions. Communicates with Technical Consultants and project managers on a regular basis providing status updates and any other information relevant to the ACI business.
• Supports the regional/product's business development and sales support efforts for a particular territory, industry or account.
• Assists customer with their implementation efforts as necessary to ensure successful product adoption.
• Assists in taking appropriate action for possible mitigation actions and or contingencies. Must learn to identify information needed to clarify a risk or business situation, seeking that information from appropriate sources and use skillful questioning to draw out the information.
• Perform other duties as assigned
• Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.

Knowledge, Skills and Experience required for the job:

• Bachelor's degree in Computer Science, Information Systems/Management, Business, Accounting or Finance or equivalent experience.
• 2+ years of experience in technology, consulting, or related roles (early-career profiles welcome)
• English level: at least B2 (required) - ability to communicate in a global environment

Work Environment:

• Standard work environment
• Majority of time spent on PC (Phys. Req.)

I n return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package- all within an innovative and collaborative work environment.

ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.

Important Notice About Recruitment Scams

Job seekers should be aware of ongoing recruitment scams where individuals or organizations impersonate legitimate companies to offer fake job opportunities. These scams often involve requests for personal information, payments, or interviews through unofficial channels. Please be cautious and verify any communications claiming to be from our company ( www.aciworldwide.com / @aciworldwide.com). The ACI Worldwide recruitment team will always follow official channels and will never request payment.