AS/400 (iSeries) Operator - L1

HCLTech; Bogotá; Presencial; COP 45.000.000 - 65.000.000; Jornada completa

Descripción de la vacante

HCLTech is seeking a proactive AS/400 (iSeries) Operator - L1 to support day-to-day iSeries operations and system maintenance in a 24x7 environment. The role requires monitoring system health, scheduled jobs, backups, and alerts, with incident/escalation procedures to ensure availability and business continuity.

The candidate will monitor batch jobs, storage, tape libraries, and HA/MQ processes, while assisting with HMC monitoring, user account administration, and printer-related tasks.

Formación

• Basic understanding of AS/400 operating system.
• Familiarity with iSeries and BRMS backup monitoring.
• Knowledge of ITIL incident and ticket management processes.

Responsabilidades

• Monitor i (AS/400) system alerts, including servers, storage, and tape libraries.
• Monitor and manage batch job processing using i Job Schedulers & ISV Tools.
• Track system performance metrics (CPU, memory, disk) and raise alerts.
• Perform routine operational checks and ensure timely completion of tasks.
• Generate and maintain daily system status and operational reports.
• Create, update, and close incident tickets as required.
• Monitor tape libraries, media inventory, and printer-related activities.
• Assist in user account and group profile administration.
• Monitor HA environments and MQ-related processes.
• Support HMC console monitoring and basic administration tasks.

Conocimientos

AS/400 knowledge

iSeries operations

BRMS backup monitoring

HA concepts

MQ monitoring

Incident & ticket management (ITIL)

Rotation shifts / 24x7 support

Batch job monitoring

HMC familiarity

Printer configuration

Storage management

Descripción del empleo

We are looking for a proactive and detail-oriented AS/400 (iSeries) Operator - L1 to support day-to-day i (AS/400) operations and system maintenance activities. The role requires continuous monitoring of system health, scheduled jobs, backups, storage, and operational alerts while providing support in a 24x7 environment. The candidate should possess fundamental i operational knowledge and follow defined incident and escalation procedures to ensure system availability and business continuity.

Key Responsibilities

• Monitor i (AS/400) system alerts, including Servers, HMC, Storage (Internal & External), and Tape Libraries (Physical & Virtual).
• Monitor and manage batch job processing using i Job Schedulers & ISV Tools.
• Monitor operating system thresholds such as CPU utilization, memory utilization, disk usage, and system performance metrics.
• Monitor backup jobs using Native Job Scheduler and Advanced Job Scheduler.
• Perform routine operational checks and ensure timely completion of scheduled tasks.
• Generate and maintain daily system status and operational reports.
• Follow established incident management and escalation procedures.
• Create, update, and close incident tickets as required.
• Monitor and maintain tape libraries and media inventory.
• Support printer-related activities including Session Printers, Network Printer and Remote Printers.
• Assist in user account administration activities such as account creation, modification, disable and deletion.
• Support group profile administration and authority management activities.
• Perform basic log monitoring and analysis using BRMS and system logs.
• Monitor High Availability (HA) environments and MQ-related processes.
• Assist with HMC console monitoring and basic administration tasks.
• Monitor and report storage utilization for both internal and external storage devices.

Required Skills

• Basic understanding of i (AS/400) Operating System.
• Knowledge of Power Systems operations.
• Familiarity with BRMS backup monitoring and log analysis.
• Understanding of user profile and group profile management.
• Basic knowledge of HMC (Hardware Management Console).
• Knowledge of tape library operations and media handling.
• Basic understanding of High Availability (HA) concepts.
• Basic knowledge of MQ monitoring.
• Experience in monitoring batch jobs and scheduled processes.
• Knowledge of printer configuration and troubleshooting.
• Understanding of ITIL-based incident and ticket management processes.
• Ability to work in rotational shifts and provide 24x7 operational support.

Shift Requirement

• Willingness to work in a 24x7 support environment with rotational shifts, weekends, and on-call support as required.