Analyst, Billing Operations

Mastercard; Bogotá; Presencial; COP 39.060.000 - 58.032.000; Jornada completa

Descripción de la vacante

Mastercard is looking for an Analyst, Billing Operations to support centralized billing for products and services. The role involves responding to helpdesk inquiries within SLA, analyzing billing data, and identifying issues with follow-up on resolutions.

You will work to optimize processes, maintain procedures, and adhere to controls around revenue and collections. Basic college education or equivalent experience is preferred.

Formación

• Basic college education or equivalent work experience with emphasis in business or information technology.
• Proficient knowledge of data processing concepts and financial industry practices.
• Experience with relational databases is a plus.

Responsabilidades

• Research and respond to helpdesk inquiries within the SLA.
• Analyzes billing data, researches trends and identifies issues; follow up on resolutions.
• Identify opportunities for process optimization within area of responsibility; coordinates with leadership to implement improvements.
• Maintains desktop procedures and adheres to controls around revenue and collections.

Conocimientos

Troubleshooting

Communication

Organization

Interpersonal skills

MS Office (Word/PowerPoint/Excel/All)

Educación

Basic college education or equivalent (business/IT)

Herramientas

Relational databases

Descripción del empleo

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Analyst, Billing Operations

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Analyst, Billing Operations

Overview

The Revenue Operations & Enablement department provides centralized billing for products and services billed to customers using the MasterCard Consolidated Billing System (MCBS). MCBS supports the billing for all MasterCard branded transactions, Cirrus/Maestro switch fees, assessment fees, and various other fees.

Our mission is to provide core billing services, drive billing assurance, provide value added services and enable growth as MasterCard advances commerce globally

Role

• Research and respond to helpdesk inquiries within the SLA
• Analyzes billing data, researches trends and identifies issues; follow up on resolutions
• Identify opportunities for process optimization within area of responsibility; coordinates with leadership to implement improvements
• Maintains desktop procedures and adheres to controls around revenue and collections

Education (preferred)

• Basic college education or equivalent work experience with emphasis in business or information technology.

Knowledge / Experience (preferred)

• Basic knowledge of data processing concepts and financial industry/banking operations practices.
• Previous experience with relational databases.

Skills / Abilities

• Effective problem/troubleshooting skills.
• Effective written and verbal communication skills.
• Excellent organization skills.
• Excellent interpersonal skills.
• Proficient knowledge of the Microsoft Office Suite - Word, PowerPoint, Excel & Access

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.