Agente de Mesa de Ayuda

Unisys; Oriente; A distancia; COP 8.266.000 - 13.776.000; A tiempo parcial

Descripción de la vacante

Unisys in Rionegro, Colombia is seeking an Agente de Mesa de Ayuda to provide first-line user support. You will guide users through steps to restore functionality, troubleshoot issues via remote tools, and escalate when needed.

You will help manage tickets end-to-end, adhere to security policies, and contribute to the knowledge base. The role supports SLA delivery and may involve assisting with special projects as required.

Formación

• High School diploma or GED required.

Responsabilidades

• Assist first line user support by guiding users through steps to restore functionality.
• Troubleshoot hardware, software and connectivity issues using remote access tools.
• Escalate complex issues to 2nd and 3rd level resolver teams.
• Coordinate and fulfill end-user service requests including software installation and user administration.
• Ensure tickets are managed to closure and updated on status.
• Learn and comply with Service Desk policies and security procedures.
• Contribute to the Service Desk knowledge base improvements.
• Deliver results in support of SLAs and assist with special projects.

Educación

High School diploma or GED

Descripción del empleo

## Agente de Mesa de AyudaApply: Rionegro, ANT, Colombia: Part time: Posted Yesterday: End Date: November 22, 2026 (10 days left to apply): REQ575347**What success looks like in this role:**• With guidance, performs routine support duties, including: o Assisting with first line user support by guiding users through the necessary steps to restore functionality, o Troubleshooting hardware, software and connectivity issues using remote access tools o Escalating complex issues to 2nd and 3rd level resolver teams, and o Coordinating and fulfilling end-user service requests including installation of software and user administrative related requests.• Ensures tickets are managed to closure and keeps users / clients updated on status and progress.• Learns and complies with the Service Desk, desktop, peripheral and related connectivity and security policies and procedures.• Contributes to continues improvement of the Service Desk knowledge base.• Delivers results in support of the organizations SLAs.• Assists with special projects as assigned**You will be successful in this role if you have:**High School diploma or GED requiredGenerally, less than 1 years’ experience in area of responsibilityUnisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.