Agency Client Services Director: Strategic Leadership & Delivery

PriceSmart, Inc.; Bogotá ciudad; On-site; COP 180,000,000 - 300,000,000; Full time

Job summary

PriceSmart, Inc. seeks an experienced Agency Director – Client Services to lead client service operations in a dynamic creative environment.

The role guides the client services function, strengthens strategic relationships, and ensures successful delivery across multiple accounts and projects with cross-functional collaboration. The candidate must have recent agency experience, strong leadership and executive stakeholder management skills, and a track record of growing account value and

Qualifications

• Must have significant experience in advertising, creative or marketing agencies.
• Proven ability to lead Client Services or multidisciplinary agency teams.
• Strong executive stakeholder management and client growth experience.

Responsibilities

• Lead and direct the Client Services function across key accounts.
• Act as senior escalation point for complex client situations.
• Set priorities and ensure high-quality delivery across teams.
• Build trusted relationships with senior client stakeholders and understand their objectives.
• Translate client needs into clear briefs, plans and action items.
• Coach and develop Account Managers and Directors for high performance.
• Collaborate with creative, strategy, production and project teams.
• Foster proactive communication, ownership and continuous improvement.

Skills

Strategic leadership

Client relationship mgmt

Executive communication

Budget & KPI mgmt

Jira familiarity

Tools

Jira

Job description

PriceSmart, Inc. seeks an experienced Agency Director – Client Services to lead client service operations in a dynamic creative environment.

The role guides the client services function, strengthens strategic relationships, and ensures successful delivery across multiple accounts and projects with cross-functional collaboration. The candidate must have recent agency experience, strong leadership and executive stakeholder management skills, and a track record of growing account value and