Administrative & Client Support Associate

Prodezk; Bogotá; Hybrid; COP 66,012,000 - 110,019,000; Full time

Job summary

Prodezk seeks a Client Services & Operations Assistant in Bogotá to bridge administrative operations and client experience, supporting both sales and English-speaking clients.

You will coordinate client records, CRM workflows, and payments, while collaborating with Sales and Operations to deliver an optimal end-to-end customer journey.

Qualifications

• Proven English proficiency from B2+ to C1 for interacting with native speakers.
• Strong attention to detail in data and records.
• Proactive, adaptive mindset with problem-solving skills.
• Collaborative team player with organizational goals.
• Tech-savvy with CRM, Microsoft Office and digital tools.
• Experience in administrative or operations roles in a corporate setting.

Responsibilities

• Maintain clear, empathetic English-speaking client communication.
• Keep client records, tasks, and CRM workflows accurate.
• Organize client docs, process internal tasks, assist with payments.
• Manage appointments and coordinate outreach; propose improvements.
• Collaborate with Sales, Administrative, Operations teams to ensure seamless journeys.

Skills

Client relationship

CRM management

Data accuracy

Attention to detail

Proactive mindset

Collaborative

Tools

CRM platforms

Microsoft Office

Digital management tools

Job description

Do you enjoy organizing processes, connecting with international clients, and ensuring everything runs smoothly behind the scenes? At Prodezk, a business consulting firm specializing in U.S. company formation and tax compliance, we are looking for a Client Services & Operations Assistant to join our team in Bogotá.

In this role, you’ll be a key pillar bridging administrative operations and client experience, supporting both our sales pipeline and our native English-speaking clientele.

What Will Your Mission Be?

Do you enjoy organizing processes, connecting with international clients, and ensuring everything runs smoothly behind the scenes? At Prodezk, a business consulting firm specializing in U.S. company formation and tax compliance, we are looking for a Client Services & Operations Assistant to join our team in Bogotá.

In this role, you’ll be a key pillar bridging administrative operations and client experience, supporting both our sales pipeline and our native English-speaking clientele.

What Will Your Mission Be?

• Client Relationship & Follow-up: Maintain clear, empathetic, and professional communication with native English-speaking clients and prospective leads.
• Administrative & CRM Management: Keep client records, interactive tasks, and CRM workflows accurate and updated.
• Document & Data Control: Organize client documentation, process internal tasks, and assist with payment verification and registration.
• Process Optimization: Manage appointments, coordinate outreach activities, and propose continuous improvements for daily administrative and customer operations.
• Cross-functional Collaboration: Work closely with our Sales, Administrative, and Operations teams to ensure an outstanding end-to-end customer journey.

What Are We Looking For?

• English Proficiency: B2+ to C1 (fluent written and spoken skills to interact confidently with native English speakers).
• Attention to Detail: High accuracy in managing data, client files, and administrative tasks.
• Proactive & Adaptive Mindset: Self-motivated, proactive in problem-solving, and comfortable adapting to changing priorities.
• Collaborative Spirit: A true team player who enjoys working towards shared organizational goals.
• Tech-Savvy: Familiarity with CRM platforms, Microsoft Office, and digital management tools.
• Background: Experience in administrative support, business support, operations, or corporate client service roles.

Position Details & Benefits

• Salary: USD / month.
• Location: Bogotá, Colombia (Hybrid model).
• Monday to Thursday: 8:00 a.m. – 5:30 p.m.
• Friday: 8:00 a.m. – 3:00 p.m. (Enjoy your early Friday afternoon!)
• Contract: Full-time, Permanent.

Ready to Make Every Experience Count?

If you're looking for a dynamic, professional environment where your administrative skills and customer focus truly make a difference, we’d love to meet you!