Administrative Assistant

Interlix Staffing; Colombia; Remote; COP 25,395,000 - 36,169,000; Full time

Job summary

Interlix Staffing is seeking an Administrative Assistant for a remote Colombia-based position supporting a US East Coast window. You will handle inbound calls, respond to emails, schedule services, and assist with invoices and certificates.

The role blends customer service with administrative tasks and requires efficient use of AI tools with careful output review. Ideal candidates communicate clearly, work with urgency on time-sensitive requests, and can navigate QuickBooks/Procore knowledge.

Qualifications

• Customer service experience with strong professional phone skills.
• Clear, respectful communication with customers.
• Ability to prioritize and follow through on time-sensitive requests.
• Comfortable handling high volume of short inbound calls.
• Hands-on experience using AI tools with responsibility for output.
• Proficient with Gmail and Google Workspace.
• Available to work 7:00 AM–5:00 PM US Eastern Time.
• Bilingual Spanish-English is preferred.

Responsibilities

• Handle inbound calls from construction customers requesting service and information.
• Respond to emails promptly and keep the inbox clear during work hours.
• Follow up quickly on questions, coordinating with dispatch or office for ETAs.
• Take messages and guide on spam/solicitation calls.
• Prepare basic proposals and send daily status reports.
• Assist with accounts receivable follow-up and payment documents.
• Organize information and perform general clerical tasks.
• Collaborate with colleagues to obtain answers and coordinate responses.
• Use AI tools to improve efficiency and review output before sending.

Skills

Customer service

Phone skills

Bilingual Spanish-English

AI tool usage

Time management

Attention to detail

Tools

Gmail

Google Workspace

Grok

ChatGPT

Dialpad

Procore

QuickBooks

Job description

Schedule: Full-Time (40 Hours/Week, within a 7:00 AM–5:00 PM US Eastern Time coverage window)

Location: Colombia (Remote)

Compensation: $7/hr ($1,120 monthly)

Company Overview

Our client is a construction subcontractor serving the South Florida market, providing termite soil treatments, concrete washout hauling and recycling, plumbing contracting services, and structural steel. The company works primarily with construction-company customers across Florida, where service requests are frequently same-day or next-day. This role is the front line for customer communication and the administrative support behind it.

Position Overview

The Administrative Assistant will handle inbound customer calls and emails while supporting the team with clerical and administrative work. The role combines customer service and administration in a single seat, responding to construction customers requesting service, scheduling, invoices, certificates, and related information. The ideal candidate is professional and clear on the phone, moves with urgency on time-sensitive requests, and uses AI tools effectively to work faster without sacrificing accuracy.

Key Responsibilities

• Handle frequent inbound calls from construction-company customers requesting service, scheduling, invoices, certificates, and other service-related information
• Manage short, high-volume calls efficiently, often 30 seconds to a minute, recognizing familiar callers and the type of request
• Respond to customer emails promptly and keep the inbox clear throughout working hours
• Drive follow-up quickly on open questions, contacting dispatch or the office for answers such as technician ETAs and getting back to the customer promptly
• Take messages and provide appropriate guidance on spam and solicitation calls
• Prepare basic proposals and send summary and status reports on a daily basis
• Assist with accounts receivable follow-up and handle payment-related documents carefully
• Organize information and complete general clerical and administrative tasks
• Communicate with colleagues in the office to obtain answers and coordinate customer responses
• Use AI tools to improve efficiency, accuracy, and written communication, reviewing all output before it goes out

Qualifications

Required Qualifications

• Customer service experience with strong professional phone skills
• Clear, respectful, attentive communication with customers
• Strong sense of urgency, sound judgment, and the ability to prioritize and follow through on time-sensitive requests
• Comfortable handling a high volume of short inbound calls
• Hands‑on experience using AI tools such as Grok, ChatGPT, or similar, with the ability to review and take responsibility for the output
• Computer and software proficiency, including Gmail and Google Workspace
• Comfortable learning new systems and communication tools
• Available to work within a 7:00 AM–5:00 PM US Eastern Time coverage window

Preferred Qualifications

• Bilingual Spanish-English communication skills, as some South Florida customers begin calls in Spanish
• Familiarity with QuickBooks or general accounting terminology, including invoices, accounts receivable and payable, and statements of account
• Familiarity with construction software such as Procore
• Prior experience in construction or a related field-service industry
• Experience preparing proposals or customer-facing documentation
• Schedule: Full-Time (40 Hours/Week, within a 7:00 AM–5:00 PM US Eastern Time coverage window)
• Location: Colombia (Remote)
• Compensation: $7/hr ($1,120 monthly)
• Direct points of contact are the company Owner and a senior team member
• Dialpad provides live call transcription and script support as an aid to phone work