Account Manager

Trolley; Puerto Bogotá; Remote; COP 142,161,000 - 159,931,000; Full time

Job summary

Trolley is a fast-growing creative operations company delivering high-impact digital and marketing solutions. This remote, full-time contractor role sits in the Production team, leading events, partnerships and campaigns from kickoff to launch.

You will own projects end-to-end, coordinate with clients and internal teams, and drive AI-enabled reporting to reduce manual work for the Production Lead.

Qualifications

• Experience leading several projects at once and managing clients or external partners, ideally in events, marketing, production, agency or media work.
• Hands-on execution: you draft the update, build the tracker and prepare the report yourself when needed.
• Clear written and spoken communication, and confidence representing the company in client and partner meetings.
• Sound judgment: you make day-to-day decisions, elevate strategic ones and flag risks early.
• AI is already part of how you work.

Responsibilities

• Events, podcasts, fellowships and community programs, from vendors, speakers and contracts to post-event follow-up.
• Marketing and content initiatives, working with the Marketing Coordinator on campaigns, newsletters, launches and promotions.
• Projects and partnerships that move from plan to launch without constant oversight, each with clear owners, timelines and success metrics.
• Client, partner and vendor relationships: you lead the meetings and status updates and keep scope and expectations clear.
• Alignment across production, creative, operations and community, with risks and blockers raised early.
• Trackers, dashboards, reports and accurate CRM records that give the team and leadership a clear view of every project.
• AI-enabled workflows that cut manual work in reporting, research and planning, and a lighter project load for the Production Lead.

Skills

Project management

Client relationship management

Effective communication

AI fluency

Risk management

Tools

Notion

ClickUp

CRM

Job description

Full-time · Contractor · Remote · Monthly salary: $4,000 to $4,500 USD
Worldwide, with partial overlap with Pacific Time required

About the role

You lead events, marketing initiatives and client relationships inside the Production team, as a counterpart to the Production Lead. You own work from kickoff to launch, keep clients, partners and internal teams aligned, and step into the execution when it needs hands. Strategy, priorities and final decisions stay with the Production Lead.

You report to the Project Manager and the Production Lead, and work closely with the Junior Project Manager and the Marketing Coordinator.

About Moj and Trolley

Moj Mahdara is an entrepreneur and investor. She is Co-Founder and Managing Partner of Kinship Ventures, the venture platform she launched alongside Gwyneth Paltrow, the founder of Trolley, and Co-CEO of goop, the lifestyle brand Gwyneth started in 2008. Before Kinship, Moj was CEO of Beautycon Media, the global festival and media company built at the intersection of beauty and pop culture.

Trolley is a fast-growing creative operations company delivering high-impact digital and marketing solutions. We work with high-profile clients and founder-led brands to strategize, produce and optimize content that drives engagement, brand visibility and business growth. Our team combines strategy, design, production and performance analysis, and we work AI-first. We are a fast-moving, collaborative remote team that values respect, teamwork and open communication.

What you will own

• Events, podcasts, fellowships and community programs, from vendors, speakers and contracts to post-event follow-up.
• Marketing and content initiatives, working with the Marketing Coordinator on campaigns, newsletters, launches and promotions.
• Projects and partnerships that move from plan to launch without constant oversight, each with clear owners, timelines and success metrics.
• Client, partner and vendor relationships: you lead the meetings and status updates and keep scope and expectations clear.
• Alignment across production, creative, operations and community, with risks and blockers raised early.
• Trackers, dashboards, reports and accurate CRM records that give the team and leadership a clear view of every project.
• AI-enabled workflows that cut manual work in reporting, research and planning, and a lighter project load for the Production Lead.

Who you are

• Experience leading several projects at once and managing clients or external partners, ideally in events, marketing, production, agency or media work.
• Hands-on execution: you draft the update, build the tracker and prepare the report yourself when needed.
• Clear written and spoken communication, and confidence representing the company in client and partner meetings.
• Sound judgment: you make day-to-day decisions, elevate strategic ones and flag risks early.
• AI is already part of how you work.

Nice to have

• Experience with sponsors, speakers or talent partnerships.
• Hands-on use of a CRM and project tools such as Notion or ClickUp.

This role is not

Not a sales, customer success, executive assistant or creative lead role.

How we hire

The stages depend on the case, and usually include:

• A 15-minute interview
• A skills test
• A 30-minute interview with the manager
• A final interview with Moj, our CEO

Equal opportunity

Trolley is an equal opportunity employer. We welcome applicants of all backgrounds and make hiring decisions without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or any other protected status. We are not considering applications from agencies or recruiters at this time.

We use AI tools to help organize and shortlist applications. A person reviews every application before any rejection and makes every final decision.