Technology Advisor

Acquire Technology Solutions; Providencia; Híbrido; CLP 18.000.000 - 28.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

EAP

Training leave

Community leave

Commuter benefits

Social Club

Descripción de la vacante

Acquire Technology Solutions in Santiago, Chile, seeks a Technology Advisor to design, implement, and support enterprise software solutions that solve complex business problems. You will work closely with clients to understand their needs and translate them into effective implementations using Acquire’s software products.

You will report to the Project Services Lead and be based at our Santiago office. The role requires hands-on delivery, training, and occasional travel to meet client needs.

Formación

• 2–5 years in technical, consulting, or customer-facing roles.
• Formal qualification in Information Systems, Software Engineering, Data Science, or Business Analysis (or equivalent).
• Demonstrated enterprise software implementation, data-driven analysis, or business process experience.
• Experience delivering structured training, technical presentations, and end-user support.
• Exposure to relational databases (SQL Server) is highly desirable.
• Strong problem-solving skills and independent troubleshooting ability.
• Excellent written and verbal communication, able to simplify technical concepts.
• Willingness to travel and adapt to varied schedules.
• English intermediate and Portuguese appreciated.

Responsabilidades

• Act as the first point of contact for technical support and resolve or escalate issues.
• Configure and implement technology solutions aligned with client workflows.
• Provide structured training and learning pathways (virtual and in-person).
• Manage implementation projects with deliverables and client sign-offs.
• Develop knowledge of Acquire's in-house software (e.g., GIM Suite).
• Contribute customer feedback and knowledge sharing for product improvement.

Conocimientos

Client-facing

Problem solving

Technical troubleshooting

Travel willingness

English proficiency

Educación

Bachelor's degree or equivalent

Herramientas

SQL Server

Descripción del empleo

You will report to the Project Services Lead, and be based at our Santiago office in Chile. As a Technology Advisor, you will be hands‑on in delivering impactful technology solutions by designing, implementing, and supporting enterprise software that solves complex business problems. You’ll work closely with clients to understand their needs and translate them into effective solutions using Acquire’s software products.

Job Requirements

• Minimum 2–5 years of experience in a technical, consulting, or customer‑facing role.
• Formal qualification in Information Systems, Software Engineering, Data Science, or Business Analysis (or equivalent relevant education, training, or experience).
• Demonstrated capability in enterprise software implementation, data‑driven analysis, or business process.
• Experience delivering structured training, technical presentations, and end‑user support (virtual or in‑person).
• Exposure to relational databases (i.e., SQL Server RDBMS) is highly desirable.
• Strong problem‑solving skills with the ability to troubleshoot technical and business issues independently.
• Excellent written and verbal communication skills, with the ability to simplify technical concepts for non‑technical audiences.
• Flexibility to travel and adapt to varied work schedules to meet business needs.
• Willingness to undertake comprehensive internal training.
• English language skills at intermediate level will be highly regarded.
• Portuguese language skill is appreciated.
• Sponsorship is not available for this position. Only applicants with permanent and unrestricted work rights will be considered.

Key Responsibilities & Tasks

• Act as the first point of contact for technical support, resolving or escalating issues to ensure customer satisfaction.
• Configure and implement technology solutions that align with client workflows and business requirements.
• Provide structured training and deliver learning pathways (virtual and face‑to‑face) to build customer capability.
• Manage implementation projects, ensuring deliverables, milestones, and client sign‑offs are achieved.
• Develop and maintain expert knowledge of Acquire's in‑house developed software products (e.g., GIM Suite), including new releases and functionality.
• Contribute to product improvement by providing customer feedback, technical insights, and knowledge sharing.

Benefits We Offer

• Flexible hybrid work model (3 days in office / 2 days remote).
• Employee Assistance Program (EAP).
• Dedicated training levy and training leave to support ongoing professional development.
• Specialised leave for community engagement and volunteer work.
• Commuter benefits designed to incentivise sustainable and green transport options.
• Participation in Acquire’s Social Club events and functions.
• Opportunities to grow with our ever‑expanding global footprint across APAC, EMEA, and NAM.

About Us

Acquire provides strategic software solutions so when the right information is available to the right people, they can make business decisions with confidence. We work with the world’s leading organisations to tackle increasingly complex data challenges impacting Environmental, Social and Governance (ESG), as it relates to the earth’s resources, the natural environment, and their communities. Founded in 1996, Acquire originated in Perth, Western Australia, and since 2018 has been a part of Constellation Software, Inc via its operating group, Vela Software. Acquire currently has six offices around the globe, with customer support centers operating in each major time zone.