Team Lead for Technical Support

Natus Sensory Inc.; Chile; Remote; CLP 15,000,000 - 26,000,000; Full time

Benefits offered by this job

Remote work

Minimal travel

International team

English language

Job summary

Natus Sensory Inc. is seeking a hands-on Team Lead to guide our Technical Support US team remote from Chile. You will bridge upper management and agents, ensuring daily operations run smoothly, projects are delivered on time, and team members have support to grow.

The role requires 1–3+ years in leadership, strong English and Spanish communication, and solid organizational skills. This position is 100% remote with minimal travel and an international, collaborative environment.

Qualifications

• Experience: 1–3+ years in a leadership or supervisory role.
• Languages: Fluent English and Spanish with clear communication.
• Organization: Strong time-management, task delegation and prioritization.

Responsibilities

• Oversee daily team workflows and assign tasks to hit KPIs.
• Translate management goals into actionable daily steps for the team.
• Conduct regular 1-on-1s, provide feedback, and support onboarding or training.
• Resolve bottlenecks and maintain a positive, high-morale work environment.
• Monitor performance metrics and report progress to leadership.

Skills

Team leadership

Communication

Organization

MS Excel

Project management software

Education

High school diploma or GED

Bachelor’s degree in Business/Management (plus)

Tools

MS Excel

Project management software

Job description

FOR MORE THAN 80 YEARS, Natus has been committed to serving the varying needs of clinicians, delivering the highest-quality solutions to raise the standard of care for patients everywhere.

Our comprehensive diagnostic and therapeutic sensory solutions are designed to simplify workflows for sensory specialists, ensuring care teams have the right instrumentation to give patients the right support — and greater peace of mind.

Role: Technical Support Team Lead

Place: Chile (remote)

Summary

We are looking for an organized, hands-on, and supportive Team Lead to guide, motivate, and oversee our Technical Support US team remote from Chile. In this role, you will act as the key bridge between upper management and team members, ensuring daily operations run smoothly, projects are delivered on time, and individual contributors have the support they need to grow and succeed.

Key Responsibilities

• Team Guidance & Operations: Oversee daily team workflows, assign tasks fairly, and track completion timelines to hit key performance indicators (KPIs).
• Communication Bridge: Translate goals from senior management into clear daily actions for the team, and elevate blockers or resource needs upward.
• Coaching & Development: Conduct regular 1-on-1s, deliver constructive feedback, identify skill gaps, and facilitate onboarding or training for new members.
• Problem-Solving & Conflict Resolution: Remove operational bottlenecks, mediate team disagreements, and maintain a positive, high-morale work environment.
• Performance Monitoring: Review team metrics, report on progress to leadership, and implement practical process improvements.

Required Qualifications & Skills

• Experience: [1 to 3+ years] of experience in a leadership, supervisory, or senior coordinator role within a relevant industry.
• Communication: Strong verbal and written English and Spanish skills with the ability to listen actively and give clear instructions.
• Organization: Proven time-management, task-delegation, and prioritization abilities.
• Technical & Tool Proficiency: Familiarity with productivity tools, spreadsheets (e.g., MS Excel), and project management software.
• Education: High school diploma or GED required; a Bachelor’s degree in Business, Management, or a related field is a plus.

Join Natus Sensory today.

Confidence in every Sense.

We Offer

• The role is 100% work-from-home remote position.
• Minimal travelling: less than 5%
• Collaborative and international environment with different cultures.
• English company language.
• Full ownership of testing of features and functionality.

EEO Statement

Natus Sensory is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.