System Engineer

Innovatrics; Santiago; On-site; CLP 16,627,000 - 19,915,000; Full time

Job summary

Innovatrics is seeking a System Engineer for the ABIS team to deploy and maintain cutting-edge biometric software for clients worldwide. You will travel to client sites and handle end-to-end deployments, from scoping to go-live, while providing L2/L3 support and optimizing performance across the full stack.

You will work with a diverse tech stack (RHEL, Ansible, AWS, Docker, Kubernetes, databases) and contribute to tooling, automation, and knowledge transfer for customer success.

Qualifications

• 1+ year Unix/Linux server administration experience.
• Strong analytical and independent problem-solving skills.
• Excellent written and verbal communication in English, Spanish, and Portuguese (preferred).
• Solid knowledge of databases (PostgreSQL or Oracle).
• Willingness to travel internationally (up to 25%).

Responsibilities

• Install, configure, and administer the Innovatrics ABIS product end-to-end for clients worldwide.
• Own client deployments from initial scoping through go-live, including on-site travel (up to 25%).
• Provide L2/L3 support to partners.
• Tune and troubleshoot system performance across the full stack (OS, Kubernetes, database, network, application).
• Build and improve internal deployment tooling and automation; collaborate on technical documentation.
• Train partner technical teams in ABIS administration and operations best practices; participate in rotating on-call.

Job description

Why This Job Is Exciting

Innovatrics builds cutting-edge biometric identity solutions used by governments and enterprises across the globe. As a System Engineer on the ABIS team, you will sit at the intersection of infrastructure, software delivery, and customer success — deploying and maintaining our our cutting-edge software products in some of the world's most demanding environments. You won't be managing a static on-prem rack; you'll be flying to Indonesia, Kenya, Brazil, Thailand, and beyond, directly shaping how millions of people are identified.

Tech Stack

Core daily stack: RHEL / Rocky Linux, Ansible, AWS, GitLab, PostgreSQL, Oracle DB, Bash, Grafana, Docker, Kubernetes, Terraform, VMware / Proxmox, Keycloak, Redis / Ignite, Python / Java, MSSQL, Networking (CCNA level)

In your first month, you’ll

• Learn the core architecture and the various integration methods used across our systems.
• Shadow live deployments to observe how projects are executed in real client environments.
• Perform internal deployments to build hands-on familiarity with the process.

As you settle into the role, you’ll

• Lead your first client deployment from start to finish, taking ownership of the process.
• Troubleshoot issues and optimize performance directly in production environments.
• Adapt deployment tooling and approaches to fit the specific needs of each project.

Within your first year, you’ll

• Master the full ABIS toolset well enough to work with it confidently and independently.
• Contribute meaningfully to Factory Acceptance Tests as part of the project delivery cycle.
• Identify and improve internal processes on your own initiative, without needing direction.
• Manage multiple deployments in parallel, balancing priorities across several projects at once.
• Become a trusted advisor to clients, guiding them beyond just technical implementation.
• Channel customer feedback back into the product roadmap to help shape future development.

What You Will Do

• Install, configure, and administer the Innovatrics ABIS product end-to-end for clients worldwide
• Own client deployments from initial scoping through go-live, including on-site travel (up to 25% of your time)
• Provide L2/L3 support to partners
• Tune and troubleshoot system performance across the full stack (OS, Kubernetes, database, network, application)
• Build and improve internal deployment tooling, monitoring pipelines, and automated playbooks
• Collaborate with Consulting and Engineering colleagues on product improvement and technical documentation (e.g., Factory Acceptance Tests)
• Train partner technical teams in ABIS administration and operations best practices
• Participate in a rotating 24/7 on-call schedule

Requirements

Skills and Mindset

• Strong ownership, structured troubleshooting, and attention to detail
• Comfortable communicating with customers under time pressure (SLA-driven)
• Reliable and able to work independently, while escalating early when needed

Must Have

• 1+ year Unix/Linux server admin experience (personal or professional)
• Strong analytical and independent problem-solving skills
• Clear written and verbal communication in English, Spanish and ideally Portuguese
• Solid understanding of databases (PostgreSQL or Oracle)
• Working knowledge of networking (routing, firewalls, DNS, TCP/IP)
• Willingness to travel internationally (up to 25%)
• Proactive, responsible, team-oriented attitude

Nice to Have

• Hands-on experience with any core stack technology (Ansible, AWS, RHEL, Grafana…)
• Familiarity with containerisation (Docker, K8s)
• Knowledge of English, Spanish and Portuguese (advantage)
• Scripting skills (Bash, Python)
• Virtualisation experience (VMware, Proxmox)
• Background in or curiosity about biometric systems
• Experience with observability tooling (ELK, Grafana, OpenTelemetry)

What Makes a Strong Candidate Stand Out

• You have deployed and administered Linux-based applications end-to-end, not just managed infrastructure
• You can clearly explain a complex incident — root cause, impact, fix — to both engineers and non-technical stakeholders
• You are genuinely comfortable owning a project abroad, including travel on short notice
• You bring a builder's mindset: if a process is inefficient, you improve it and document it

Benefits

Compensation

At Innovatrics, we offer competitive compensation aligned with role level, experience, skills, and location.

Salary: We hire across seniority levels — compensation is tailored to your experience.

Salary starting from: 1500 EUR /gross monthly

Interview Process

Here is the typical interview process for this role:

• Introduction Stage - Recruiter Screen (virtual call)
• Team Interview Stage - Technical & Team Interview (single extended interview, conversation & practical case-based scenarios)
• Final Stage - CARES Interview - Values driven conversation
  

We encourage candidates to request additional conversations with team members they would like to meet.