Sr Technical Lead - Unix Support

Prodapt Solutions Private Limited; Santiago; On-site; CLP 20,088,000 - 33,480,000; Full time

Job summary

Prodapt Solutions Private Limited seeks an experienced Infrastructure Operations professional to manage enterprise Linux, AIX, and Oracle VM environments. You will lead complex incident resolution, perform root cause analysis, manage infrastructure changes, and collaborate with cross-functional teams to ensure high availability of critical production systems.

Responsibilities include incident management, RCA, change control, patching, and documentation.

Qualifications

• Advanced Linux administration across RHEL/CentOS/Oracle Linux/SUSE.
• Advanced AIX administration and troubleshooting.
• Oracle VM / virtualization administration experience.
• Strong incident management and RCA experience.
• Experience with change management and OS patching.
• Fluency in English and Spanish.

Responsibilities

• Lead resolution of critical and high-severity incidents.
• Perform RCA and implement preventive actions.
• Manage OS patching and infrastructure maintenance.
• Coordinate with Network, Storage, Database, Security, Cloud, and Application teams.
• Create and maintain runbooks and SOPs.
• Participate in on-call support and major incident management when required.
• Provide 24/7 support.

Skills

Linux Administration

AIX Administration

Oracle VM / Virtualization

Incident Management

Scripting (Shell)

Tools

Zabbix

Nagios

OEM

SolarWinds

NIM

Job description

Overview

Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. A ServiceNow-invested company, Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider. A “Great Place To Work® Certified™” company, Prodapt employs over 5,000 technology and domain experts across the Americas, Europe, India, Africa, & Japan. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally.

We are seeking a highly experienced Infrastructure Operations professional to manage and support enterprise Linux, AIX, and Oracle VM environments. The role is responsible for ensuring platform stability, availability, performance, and security across critical production systems. The candidate will lead complex incident resolution, perform root cause analysis, manage infrastructure changes, and collaborate with cross-functional technology teams to maintain high-availability environments.

Responsibilities

Linux Administration (Advanced)

• Administer and maintain enterprise Linux environments.
• Monitor and manage CPU, memory, processes, swap, storage, filesystems, and system services.
• Manage users, groups, permissions, packages, and OS configurations.
• Perform log analysis, troubleshooting, and incident diagnosis.
• Configure and support networking, multipath, LVM, and file systems.
• Develop and maintain Shell scripts for automation and operational efficiency.
• Perform capacity planning and performance tuning.

Oracle VM / Virtualization Administration

• Administer and support Oracle VM infrastructure.
• Manage virtualization hosts, physical servers, and virtual machines.
• Configure and maintain storage repositories and virtual networking.
• Monitor and troubleshoot virtualization performance issues involving CPU, memory, network, and storage resources.
• Ensure VM availability and resolve virtualization-related incidents.
• Support VM provisioning, migration, backup, and recovery activities.

AIX Administration (Advanced)

• Manage IBM AIX operating systems in enterprise environments.
• Administer filesystems, logical volumes, disks, memory, and processes.
• Manage AIX LVM, devices, services, and system configurations.
• Analyze system logs and diagnose performance issues.
• Perform preventive maintenance and system upgrades.
• Support business-critical production environments.

Infrastructure Operations

• Lead resolution of critical and high-severity incidents.
• Conduct Root Cause Analysis (RCA) and implement corrective/preventive actions.
• Execute change management activities following organizational procedures.
• Manage OS patching, updates, and infrastructure maintenance.
• Monitor infrastructure health, availability, capacity, and performance.
• Create and maintain operational documentation, SOPs, and runbooks.
• Coordinate with Network, Storage, Database, Security, Cloud, and Application teams.
• Participate in on-call support and major incident management when required.
• 24/7 Support
• English and Spanish Speaking candidate

Requirements

Linux (Advanced)

• RHEL, CentOS, Oracle Linux, SUSE administration
• System performance tuning and troubleshooting
• LVM, Multipath, NFS, CIFS
• Package management (RPM/YUM/DNF)
• Systemd and service management
• Networking and security hardening
• Shell scripting (Bash, Korn Shell)

AIX (Advanced)

• AIX administration and troubleshooting
• LPAR management
• Volume Groups (VG), Logical Volumes (LV), Filesystems
• NIM administration
• Performance monitoring and tuning
• System patching and upgrades

Oracle VM / Virtualization

• Oracle VM Manager administration
• VM lifecycle management
• Virtual networking and storage repositories
• Resource allocation and optimization
• High availability and disaster recovery concepts

Infrastructure Operations

• Incident, Change and Problem Management
• RCA methodologies
• Monitoring tools (Zabbix, Nagios, OEM, SolarWinds, etc.)
• Automation and operational improvements
• Documentation and process management