Senior Business Analyst - Enterprise Onboarding (Remote)

BairesDev; Chile; Remote; CLP 39,448,000 - 69,034,000; Full time

Benefits offered by this job

Remote work

Competitive compensation in USD or当地货币

Home setup provided

Flexible hours

Paid parental leave and holidays

Mentorship and growth opportunities

Job summary

BairesDev is a 100% remote technology company with a global footprint and a track record of serving top tech clients. This Senior Business Analyst role focuses on bridging technical operations and business stakeholders, ensuring enterprise onboarding success and customer satisfaction across distributed teams.

You will gather requirements, triage issues, and coordinate cross-team efforts to deliver scalable solutions.

Qualifications

• 5+ years of experience in business analysis or customer operations.

Responsibilities

• Lead enterprise onboarding and workflow support initiatives.
• Gather customer-facing requirements and triage technical issues.
• Coordinate technical troubleshooting across teams and stakeholders.
• Manage ticket escalation workflows and ensure timely resolution.
• Create process maps and onboarding playbooks for enterprise clients.
• Communicate effectively with stakeholders, translating technical concepts for diverse audiences.

Skills

Business Analysis

Customer Operations

Requirements Gathering

Stakeholder Communication

Technical Troubleshooting Coordination

Ticket Escalation Management

English Proficiency

API Communication

Tools

Freshdesk

Jira

Zendesk

Postman

Job description

BairesDev is a 100% remote technology company with a global footprint and a track record of serving top tech clients. This Senior Business Analyst role focuses on bridging technical operations and business stakeholders, ensuring enterprise onboarding success and customer satisfaction across distributed teams.

You will gather requirements, triage issues, and coordinate cross-team efforts to deliver scalable solutions.