Remote Travel Customer Care Specialist – Growth & Perks

manatal-264

Antofagasta

Remote

CLP 33,654,000 - 50,000,000

Full time

13 days ago

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Benefits offered by this job

100% remote work environment

Flexible scheduling options

Opportunities for professional growth

Access to travel perks and industry‑re

Supportive team culture with ongoing培训

Job summary

Prestige Travel Agency by Mich USA seeks a Travel Customer Service Representative (Remote) to guide clients through every phase of their travel journey, from initial booking to post-trip follow-up, ensuring a seamless and personalized experience.

The role suits detail-oriented, service-driven individuals passionate about travel, hospitality, and delivering exceptional customer experiences.

Qualifications

Excellent verbal and written communication skills.
Customer service experience (travel, hospitality, or service-related experience preferred).
Strong organizational skills and attention to detail.
Comfortable using technology and learning new systems and booking platforms.
Reliable, proactive, and able to manage multiple client requests efficiently.
Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
Proactively follow up with clients before and after travel to ensure a positive experience.
Address client concerns with empathy, professionalism, and solution-oriented thinking.
Maintain accurate documentation and update booking systems as required.