Remote Travel Concierge — Customer Experience Specialist

manatal-264; Valparaíso; A distancia; CLP 38.462.000 - 52.885.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% remote work environment

Flexible scheduling options

Professional growth

Travel perks and industry discounts

Ongoing training and development

Descripción de la vacante

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. You will be the trusted point of contact—from initial booking through post-trip follow-up—delivering a seamless, personalized experience.

This fully remote role emphasizes detail-oriented, service-driven approaches and a passion for travel, hospitality, and delivering exceptional customer experiences.

Formación

• Excellent verbal and written communication skills.
• Experience in travel, hospitality, or customer service is preferred.
• Detail-oriented with strong organizational abilities.
• Comfortable using technology and learning new booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.

Responsabilidades

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.

Conocimientos

Communication skills

Customer service

Organization

Tech-savvy

Multitasking

Travel enthusiasm

Descripción del empleo

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. You will be the trusted point of contact—from initial booking through post-trip follow-up—delivering a seamless, personalized experience.

This fully remote role emphasizes detail-oriented, service-driven approaches and a passion for travel, hospitality, and delivering exceptional customer experiences.