Remote Travel Concierge — Elevate Client Experiences

manatal-264; Chile; A distancia; CLP 34.615.000 - 46.154.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% remote

Flexible schedules

Professional growth

Travel perks

Training & development

Descripción de la vacante

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey, from initial booking through post-trip follow-up, delivering a seamless and personalized experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Formación

• Excellent verbal and written communication skills.
• Customer service experience preferred (travel, hospitality, or service-related).
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems and booking platforms.
• Reliable, proactive, and able to manage multiple client requests.

Responsabilidades

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Conocimientos

Communication skills

Customer service

Attention to detail

Tech-savvy

Multitasking

Travel enthusiasm

Herramientas

Booking platforms

Booking systems

Descripción del empleo

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey, from initial booking through post-trip follow-up, delivering a seamless and personalized experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.