Remote Student Retention & Success Specialist

TripleTen; Santiago; Remote; CLP 14,949,000 - 17,906,000; Full time

Benefits offered by this job

Remote work

Autonomy and trust

Impactful work

Diverse teammates

Job summary

TripleTen is hiring a Student Retention Specialist to drive engagement and growth across US and Latin America. You will build meaningful relationships, address concerns, and support students toward their educational goals.

This fully remote role requires empathy, strong English communication, and CRM experience. You will work in a target-driven environment with a collaborative team, contributing to renewals and long-term student success.

Qualifications

• 1+ years of experience in Retention, Customer Success, Sales, or another customer-facing role.
• Fluent English communication skills, both written and verbal, as you'll be supporting English-speaking students.
• Strong empathy, active listening, and relationship-building skills, with a genuine desire to help others succeed.
• Comfortable working in a target-driven environment and meeting performance goals.
• Resilient, adaptable, and able to remain calm and solution-oriented during challenging conversations.
• Experience using CRM platforms to manage customer interactions and maintain accurate records.

Responsibilities

• Engage with students through retention-focused calls and chats, addressing refund and cancellation requests with empathy and professionalism.
• Identify the underlying reasons behind student dissatisfaction and provide personalized solutions to improve their experience and commitment.
• Manage renewal and recurring payment conversations, proactively reaching out to students before their current term ends to support extensions and continued enrollment.
• Consistently meet or exceed weekly retention (save rate) and renewal performance goals.
• Maintain accurate and detailed records of all student interactions within CRM systems.
• Participate in call reviews, coaching sessions, and continuous development initiatives to enhance performance and student outcomes.

Skills

Empathy

Active listening

Relationship-building

CRM experience

Fluent English

Tools

CRM platforms

Job description

TripleTen is hiring a Student Retention Specialist to drive engagement and growth across US and Latin America. You will build meaningful relationships, address concerns, and support students toward their educational goals.

This fully remote role requires empathy, strong English communication, and CRM experience. You will work in a target-driven environment with a collaborative team, contributing to renewals and long-term student success.