Quality Assurance Analyst II

Liberty Specialty Markets Latam; Santiago; Presencial; CLP 12.000.000 - 18.000.000; Jornada completa

Descripción de la vacante

Liberty Specialty Markets Latam is seeking a Quality Assurance Analyst II for Chile or Colombia. The role ensures data quality, supports process improvements, and maintains QA documentation. You will coordinate QA activities, perform audits, and interact with multiple areas to meet objectives.

Requirements include a Bachelor’s degree and at least three years of relevant experience, with strong analytical and communication skills. Proficiency in Power Apps and Power Automate is preferred.

Formación

• Bachelor’s degree and at least three years of relevant experience.
• Advanced analytical and problem-solving skills.
• Effective written and verbal communication for reports and proposals.

Responsabilidades

• Quality audits and compliance oversight of third-party work.
• Plan, conduct and report audits; identify non-compliance and provide corrective actions.
• Maintain QA documentation and support SOP development.
• Drive process optimization, data-driven insights, and automation opportunities.
• Prepare reports and provide feedback to QA management.

Conocimientos

Quality audits

Compliance

Calibration

SOP development

Process optimization

Data reporting

Power Apps

Power Automate

Stakeholder communication

Analytical thinking

Problem solving

Educación

Bachelor’s degree

Herramientas

Power Apps

Power Automate

Microsoft tools

Spreadsheets & databases

Descripción del empleo

Quality Assurance Analyst II - Chile or Colombia

Job Summary:

Professional with 3 years’ experience in Quality to provide support in quality process, continuous improvement and process optimization. This role ensures the quality and accuracy of our data and reporting processes. This role combines technical expertise in business analysis, data reporting and quality assurance to optimize business processes and ensure effective process delivery. This role will have moderate supervision from the Quality Manager and must interact with various areas to meet the objectives.

Job responsibilities:

Quality Audits & Compliance:

• Oversight of quality audits completed by 3rd party vendor to ensure compliance with internal standards, regulatory requirements, and industry best practices.
• Plan, conduct and report quality audits completed by 3rd party vendor and maintained productivity as assigned by supervisor.
• Identify areas of non-compliance or quality gaps during audits and provide actionable recommendations for corrective and prevent actions.
• Work with stakeholders to ensure that quality standards are being followed, and that any deviations are addressed in a timely and efficient manner.

Quality Controls & Calibration:

• Establish and maintain quality controls to ensure products, processes, and services meet required specifications and standards.
• Perform and manage the Calibration process to ensure consistency and accuracy of QA processes and methodology.
• Support the development and implementations of Standardize Operating Procedures (SOPs) to ensure repeatable and reliable quality processes.

Process Optimization & Best Practices:

• Contribute to the development and refinement of QA methodology and frameworks based on best practices and industry standards.
• Ensure that all QA processes are optimized for efficiency, scalability, and quality, reducing waste and increasing productivity.
• Identify opportunities for QA processes improvement and efficiency gains through automation and data-driven insight.
• Execute moderate complexity assessment to identify opportunities for modifying behaviors to help influence and improve current and future results.
• Recommend solutions to address areas identified in analysis.

Reporting & Documentation:

• Maintain clear, organized documentation to support quality audits, reviews, and QA process improvements.
• Provide clear and actionable feedback to QA Manager, ensuring all quality goals are met.
• Create reports to ensure data and trends analysis.
• Desing and implement custom applications using Power Apps to automate workflows and improve quality processes.
• Develop integrations between Power Apps, Power Automate, and other Microsoft tools to optimize operations

Stakeholders Collaboration:

• Ensure clear and consistent communication regarding project goals, progress, and changes in a project.
• Facilitate regular status meetings with project back-ups and QA manager to ensure the alignment of the expectations and timelines of the projects.

Preparation, Training and Experience

• Bachelor’s degree and at least three (3) years of relevant experience
• Advanced analytical/problem solving and research skills.
• Effective communication skills for writing reports/proposals and making presentations.
• Ability to work independently or as part of a group.
• Advanced knowledge of the business practices and processes.
• Proficiency with spreadsheets and database softwares