Project Manager Customer Delivery

FLSmidth; Santiago; Presencial; CLP 42.000.000 - 65.000.000; Jornada completa

Descripción de la vacante

FLSmidth in Santiago, Chile, is seeking a Project Manager Customer Delivery responsible for planning, executing, and closing customer projects, ensuring on-time delivery, budget adherence, and high quality.

You will lead full project lifecycles, develop plans with scope, schedule, and cost, coordinate internal and external teams, and maintain strong customer relationships through regular updates. Requires 5+ years in PM, PMP/PRINCE2 is a plus, and willingness to travel.

Formación

• Bachelor's degree in Engineering, PM, Business Administration, or a related field.
• At least 5 years in project management in heavy industrial, mining, or capital equipment sectors.
• Proven track record delivering complex customer projects on time and within budget.
• PMP or PRINCE2 certification is a plus.
• Excellent communication, negotiation, and interpersonal skills for customer relationships.
• Demonstrated leadership to manage cross-functional teams.
• Proficiency in MS Project or Primavera.
• Ability to travel domestically and internationally as required.
• Fluency in English; other languages a plus.

Responsabilidades

• Lead full project lifecycle from initiation to closure per PM methodologies.
• Create comprehensive plans covering scope, schedule, budget, resources, and risks.
• Manage internal and external teams to ensure project success.
• Provide regular status updates and manage customer expectations.
• Monitor progress and implement corrective actions to stay on track.
• Ensure projects are delivered within budget and schedule; mitigate overruns.
• Conduct regular reviews with customers and internal teams.
• Manage contracts, change orders, progress reports, and close-out documents.
• Identify process improvements and best practices in PM.
• Ensure compliance with company policies, safety regulations, and quality standards.

Conocimientos

Project management

Communication

Leadership

Negotiation

Cross-functional collaboration

Risk management

Time management

Educación

Bachelor's degree in Engineering or related field

Herramientas

MS Project

Primavera

Descripción del empleo

Job Summary

As a Project Manager Customer Delivery, you will be responsible for the successful planning, execution, and closure of customer projects, ensuring on-time delivery, within budget, and to the highest quality standards. You will act as the primary point of contact for customers, fostering strong relationships and driving customer satisfaction.

Job Responsibilities

• Lead and manage the full project lifecycle from initiation to closure, adhering to FLSmidth project management methodologies.
• Develop comprehensive project plans, including scope, schedule, budget, resource allocation, and risk management strategies.
• Manage project teams, including internal resources and external contractors, providing guidance and support to ensure project success.
• Communicate regularly with customers, providing status updates, managing expectations, and resolving issues promptly and effectively.
• Monitor project progress, identify deviations from the plan, and implement corrective actions to keep projects on track.
• Ensure projects are delivered within the agreed-upon budget and schedule, proactively identifying and mitigating potential cost overruns or delays.
• Conduct regular project reviews, both internally and with customers, to assess performance and gather feedback.
• Manage project documentation, including contracts, change orders, progress reports, and close‑out reports.
• Identify opportunities for process improvement and contribute to the development of best practices within project management.
• Ensure compliance with all relevant company policies, safety regulations, and quality standards.

Job Qualifications

• Bachelor's degree in Engineering, Project Management, Business Administration, or a related field.
• Minimum of 5 years of experience in project management, preferably within the heavy industrial, mining, or capital equipment sector.
• Proven track record of successfully delivering complex customer projects on time and within budget.
• Strong understanding of project management methodologies (e.g., PMP, PRINCE2 certification is a plus).
• Excellent communication, negotiation, and interpersonal skills with the ability to build strong customer relationships.
• Demonstrated leadership skills with the ability to motivate and manage cross-functional teams.
• Proficiency in project management software (e.g., MS Project, Primavera).
• Ability to travel domestically and internationally as required.
• Fluency in English is essential; proficiency in other languages relevant to FLSmidth's global operations is a plus.

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