Project Assistant (Case Management)

UN Atlas; Santiago; Hybrid; CLP 2,400,000 - 4,200,000; Full time

Job summary

IOM is seeking a Project Assistant to support its AVRR programs and migrant-focused initiatives. You will help manage case files, assist with pre-screening, and ensure smooth program operations across multiple systems.

Strong organizational and communication skills are essential, with confidentiality and teamwork valued in a multicultural humanitarian setting.

Qualifications

• High School Diploma with four years of relevant experience, or a Bachelor’s degree in a related field with two years of relevant experience.
• Experience in migration case management, AVR/AVRR programs preferred.
• Experience with vulnerable groups (migrants, refugees, IDPs, trafficking victims) is beneficial.
• Experience in international humanitarian organizations or NGOs is an advantage.

Responsibilities

• Manage case files ensuring integrity and completeness.
• Assist in pre-screening and adjudications support.
• Maintain accurate records in MIMOSA, ATOMS, and AMADEUS.
• Support travel arrangements and transit assistance.
• Perform form-fill interviews, data entry, and document scanning; conduct QA checks.
• Report work progress and maintain beneficiary confidentiality.
• Serve as focal point for programmatic matters and perform other duties as needed.

Skills

Computer literacy

Organizational skills

Interpersonal skills

Communication & drafting

Education

High School Diploma

Bachelor’s degree in political or social sciences / International Relations / Development Studies / Migration Studies / Human Rights / Law

Tools

MIMOSA

ATOMS

AMADEUS

Job description

Organizational context: Established in 1951, IOM is a UN-related organization dedicated to promoting humane and orderly migration. It provides services and advice to governments and migrants, with a focus on Assisted Voluntary Return and Reintegration (AVRR) programs. The organization aims to ensure safe, orderly, and dignified migration, fostering a professional and inclusive workplace.

Job purpose: This role supports IOM's mandate to promote humane and orderly migration, specifically within the context of Assisted Voluntary Return and Reintegration (AVRR) programs. The Project Assistant will contribute to the effective management of migrant cases and program activities, ensuring the provision of essential services and support to beneficiaries. By assisting with case management, administrative tasks, and data management, the position plays a crucial part in facilitating the return and reintegration process for migrants, aligning with IOM's commitment to safe, orderly, and dignified migration.

Responsibilities: The Project Assistant will manage case files, ensuring their integrity and completeness, and assist in pre-screening and adjudications support. Responsibilities include maintaining accurate records in various systems (MIMOSA, ATOMS, AMADEUS), supporting travel arrangements, and providing transit assistance. The role involves conducting form-fill interviews, accurately entering data, scanning documents, and performing quality assurance checks on case files and data. Additionally, the assistant will report on work progress, maintain confidentiality of beneficiary information, and act as a focal point for programmatic matters. Support in other administrative tasks and duty travel for meetings or training may also be required.

Education: A High School Diploma with four years of relevant experience is required. Alternatively, a Bachelor’s degree in political or social sciences, International Relations, Development Studies, Migration Studies, Human Rights, Law, or a related field from an accredited institution, coupled with two years of relevant professional experience, is acceptable.

Work experience: Experience in migration case management, particularly with AVR and AVRR programs, is preferred. Experience working with vulnerable groups such as migrants, refugees, internally displaced persons, and victims of trafficking is beneficial. Prior experience in a multicultural environment within international humanitarian organizations or NGOs is an advantage.

Skills: Proficiency in computer applications. Strong organizational, interpersonal, and teamwork abilities. Excellent communication and drafting skills, with the capacity to analyze complex issues and propose timely solutions.

Required languages:

Desired languages: