Patient Supporter

IQVIA; Santiago; Presencial; CLP 28.222.000 - 39.511.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Descripción de la vacante

IQVIA is seeking a Patient Supporter within Global Perspectives to lead recruitment and engagement for non-interventional studies. You will implement innovative enrolment methods, collaborate with patients, management teams and patient organizations, and drive KPIs while ensuring high quality participant experiences.

You will work across channels including social media and internal networks, using English for daily tasks and potentially leveraging other European languages.

Formación

• Bachelor degree and strong interest in pharmaceuticals and healthcare.
• Excellent written and spoken English; other European languages welcome.
• Strong organizational, collaboration and problem-solving skills.
• Ability to manage competing priorities and time effectively.
• Comfort with social data and technology.

Responsabilidades

• Deliver patient recruitment and engagement strategies.
• Implement innovative solutions to enrol and engage patients in studies.
• Collaborate with patients, Project Management, and healthcare partners.
• Lead recruitment success, meet KPIs, and ensure timely delivery.
• Engage with patient journeys daily and use social networks and associations to recruit.

Conocimientos

Organizational skills

Collaboration skills

Problem-solving

Communication skills

Interpersonal skills

Time management

Social data literacy

MS Office proficiency

English proficiency

Other European languages

Educación

Bachelor Degree

Herramientas

MS Office

Excel

Descripción del empleo

The Global Perspectives team helps scientists improve health outcomes through a better understanding of patients and their treatment preferences and experiences.

The Patient Supporter role is a key position within Global Perspectives and the Patient Recruitment team: we are an innovative and forward-thinking team at the cutting-edge of new patient recruitment and engagement strategies.

What the role looks like

• Delivery of patient recruitment and engagement strategies.
• You will have a key role in the implementation and delivery of innovative solutions to enrol and engage patients in non-interventional clinical studies (including but not limited to qualitative interviews, online surveys, adboards, longitudinal studies).
• You will work very closely with the patient, as well as with the Project Management team, and partner with Patient Organisations and other healthcare stakeholders.
• You will lead and be responsible for recruitment success, including meeting key performance metrics, delivering within timelines, and customer satisfaction.
• Patients and their journeys will drive your day-to-day delivery.
• Utilize various methods for recruitment including our internal patient network, Social Media, Patient Associations to locate and recruit potential participants

Skills

• Patient recruitment will involve validating to assessing an individual’s suitability for a particular study.
• You can also become a Subject Matter Expert on different areas such moderation, Patient Organisations, Patient Community, and other industry trends and new offerings.
• You will also ensure compliance with all regulatory and ethical standards, and by following study protocols.
• You will regularly get involved in problem solving, process review, improvement activities and innovation implementation.

What you need to apply

• Excellent organizational, collaboration and problem-solving skills.
• Communication and strong interpersonal skills to establish and maintain effective working relationships with patients, colleagues and other stakeholders.
• Effective time management skills and ability to manage competing priorities.
• Comfortable working with social data and technology.
• Computer literacy and social media skills including proficiency in MS Office. Good understanding of Excel is advantageous.
• Full written and verbal communication skills including excellent command of English as all your day-to-day task will be in English.
• Other European languages will be appreciated.
• Bachelor Degree
• Strong interest in the pharmaceuticals and healthcare industries, patients and research.

This is an exciting opportunity to be part to contribute to IQVIA Patient Voice offer. IQVIA is a leading global provider of information services, innovative technology solutions and research which focuses on the use of data and science to help its health sector clients find better solutions for their patients.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.