ORDER FULFILMENT SPECIALIST

Airbus Helicopters; Santiago; Presencial; CLP 22.320.000 - 33.480.000; Jornada completa

Descripción de la vacante

Airbus Helicopters Chile S.p.A. is hiring an Order Fulfillment Specialist to execute all aspects of customer orders with energy and enthusiasm. The role interfaces with customers and internal teams to ensure timely delivery and high service quality.

You will monitor orders, coordinate with planning and engineering, and proactively inform stakeholders about status, delays, or critical parts, while supporting reporting and team objectives. Fluency in Spanish and English is required.

Formación

• Degree in Business, Supply Chain, Logistics, Aerospace or related field.
• Understanding aviation spares supply chain management is a plus.
• Spanish and English business level are mandatory.

Responsabilidades

• Provide high quality customer service and act as main interface for orders.
• Understand requirements and transform them into fulfilment actions.
• Monitor orders, drive internal teams and update delivery dates.
• Coordinate technical/commercial queries with Airbus departments.
• Support data quality in material planning with planning specialists.
• Prepare reports on operational topics and participate in meetings.

Conocimientos

Customer service

Data analysis

English (business)

Spanish (business)

Google Sheets

Team collaboration

Educación

Degree in Business, Supply Chain, Logistics, Aerospace

Herramientas

Databases

Google Workspace

ERP systems

Descripción del empleo

Job Description:

At Airbus Chile we are hiring our new Order Fulfillment Specialist, who will be in charge to execute all aspects of customer orders with energy and enthusiasm.

Your main activities:

• Provide high quality customer service towards our customers


• Understand customer requirements and transform into fulfillment actions


• Act as the primary interface between the customer and the internal organisation for all aspects of the order management process


• Monitor open customer orders, proactively drive the internal organisation and manage customer expectation with regards to delivery dates


• Seek alternative and innovative solutions to ensure on-time delivery of customer orders


• Inform relevant stakeholders proactively on order status, especially for delays or critical parts


• Coordinate clarification of technical and commercial queries utilizing Airbus Technical Documentation and/or liaising with Airbus technical, engineering or commercial departments.


• Hand over relevant tasks and related information to the 24/7 backup organisation.


• Provide timely, high quality responses to customer and internal requests


• Monitor key performance indicators (KPIs) related to material order activity


• Assist the Solutions Delivery Manager to coordinate and prepare reports on operational topics and participate in customer meetings as required


• Participate actively as part of the local team to fulfill overall targets


• Work together with the Planning Specialists to support high quality data is injected into the material planning process

Requirements:

• Degree in Business, Supply Chain, Logistics, Aerospace or have relevant working experience


• Understanding aviation business specifically in the area of spares supply chain management


• Spanish and English business level (Mandatory)


• Strong knowledge of and eagerness to learn data analysing applications such as databases and Google Workspace (GSheets)


• Ability to build successful relations across functions and with all stakeholders


• Strong ability to work in a team to achieve common targets


• Positive, proactive, and enthusiastic


• Availability to work in Huechuraba

Work Conditions:

• Direct and unlimited contract with Airbus


• 40 hours / week


• Flexibility to Home Office

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Helicopters Chile S.p.A.

Employment Type:

Permanent

Experience Level:

Professional

Job Family:

Material Support & services

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [e-mail] .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.