Ocean Export Customer Service

Expeditors; Las Condes; Presencial; CLP 14.000.000 - 20.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Plan: Medical

Stock Purchase Plan (evaluation after

Training and Personnel Development

Growth opportunities within the公司

Descripción de la vacante

Expeditors is seeking an Ocean Export professional to ensure timely movement of freight and exceptional customer service in the Ocean Export Department. The ideal candidate will handle data entry, track and trace, and compliance with regulations while collaborating across teams.

The role requires at least 1 year in Ocean Export, strong communication skills, and proficiency in MS Office. Training, growth opportunities, and a structured career path are offered within Expeditors' global network.

Formación

• Experience in Ocean Export within a Freight Forwarding company.
• Proficient in Microsoft Word, Excel, PowerPoint and Outlook.
• Ability to work under pressure and meet deadlines.
• Adaptability to changing processes and fast-paced environments.
• High attention to detail and strong organizational skills.
• Excellent communication skills, including English.
• Process-oriented with a focus on improving efficiency.

Responsabilidades

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operational system.
• Track and Trace Ocean Export Files and reporting.
• Meet compliance with internal and external regulations under government rules.
• Identify and implement best practices to improve efficiency and productivity.
• Ensure customers' SOPs are in place and updated in the DLSOPs.
• Maintain overseas communications with timely email responses (internal and external).
• Escalate problems to Management when necessary.

Conocimientos

Strong communication skills

Organizational skills

Attention to detail

Process oriented

Work under pressure

Adapt to changes

English (spoken)

Educación

Ocean Export experience in Freight Forwarding

Herramientas

Microsoft Word

Excel

PowerPoint

Outlook

Descripción del empleo

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Export Department.

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow

• Ensure accurate and timely data entry into our operational system

• Track and Trace Ocean Export Files and reporting

• Meet compliance at all times to regulations internal and external in accordance with government regulations

• Understand department process flow, and looking for best practices to improve operational efficiency and productivity

• Ensure all customers standard operating procedures in place and updated in the DLSOPs

• Overseas communications, timely responses to emails and requests (internal and external)

• Escalation of problems to Management when necessary

Education and Experience:

• At least 1 year of Ocean Export experience within a Freight Forwarding company.

• Computer skills (Microsoft Word, Excel, Power Point, Outlook)

• Ability to work under pressure

• Ability to adapt to changes

• High level of attention to detail

• Strong organizational skills

• Strong communication skills

• Process oriented

• Intermediate to advanced English communication skills (spoken).

Training Requirements:

• Meet company standards of 52 hours training per year, including as needed management/leadership training

Expeditors offers excellent benefits:

• Health Plan: Medical

• Employee Stock Purchase Plan evaluation after 1 year of employment

• Training and Personnel Development Program

• Growth opportunities within the company