Manager, Forward Deployed Engineering

Leadout Capital; Santiago; Hybrid; CLP 178,394,000 - 277,502,000; Full time

Job summary

Salesforce is seeking a Portfolio Leader to directly manage and grow a team of technical AI specialists deploying Agentforce solutions within complex customer environments. This hands-on leadership role focuses on engineering excellence while operating at the executive level.

You will lead Forward Deployed Engineers and Deployment Strategists, setting standards, unblocking deployments, and scaling talent shipping production AI today across engagements.

Qualifications

• 4+ years of direct people management or high-impact technical leadership
• Deep architectural understanding of AI/LLMs and Salesforce ecosystem
• Hands-on experience architecting or deploying Salesforce Data Cloud and the Agentforce platform
• Strong executive-level communication and influence with enterprise customers
• Ability to scale talent and deliver production-grade AI solutions

Responsibilities

• Scale Elite Talent: recruit, mentor, and develop the next wave of builders
• Maintain Operational Velocity: optimize delivery metrics and resolve escalations
• Ultimate Technical Authority: serve as final technical escalation point for the portfolio
• Guide Enterprise Implementations: unblock data readiness and tool integration
• Drive Agentic Adoption: strengthen executive relationships for Agentforce rollout
• Accelerate Portfolio Performance: monitor health and velocity to meet business outcomes
• Cross-Functional Alignment: work with Services, Account Success, and Product teams

Skills

Leadership

AI/LLM depth

Executive communication

Ship-It mindset

Delivery excellence

Architectural judgment

Tools

Salesforce Data Cloud

Agentforce platform

Snowflake

Databricks

BigQuery

Job description

Production leadership required. Builder mindset non-negotiable.
Salesforce is hiring a Portfolio Leader to directly manage and grow a team of technical AI specialists deploying Agentforce solutions inside complex customer environments. This is a hands-on leadership role for someone who can drive engineering excellence while operating at the executive level. This is not a traditional people manager, but a mission-critical multiplier on the agentic frontier. You will lead a blended delivery team made up of two specialist functions: Forward Deployed Engineers (Technical Builders - who design, build, and deploy AI Agents directly in customer environments) and Deployment Strategists (Strategic Builders - customer-facing advisors who shape AI strategy, define use cases, and drive adoption). Together, these teams work alongside customers to co-build and deliver agentic AI solutions on a single large enterprise account or across multiple engagements simultaneously. You'll set the engineering standards, unblock complex customer deployments, and scale the talent that's shipping production AI today.
The Builder Leadership Experience

What You'll Actually Be Doing

• Scale Elite Talent: Recruit, mentor, and develop the next wave of Technical and Strategic Builders. Drive technical excellence, structure career growth, and foster an environment where shipping high-quality, production-ready systems is the norm.
• Maintain Operational Velocity: Monitor key delivery metrics, coach your teams on optimization, and run hard on complex customer escalations. You ensure your teams move from sketch to deployable in weeks, not months.
• Ultimate Technical Authority: Serve as the final technical escalation point for your portfolio. Maintain deep architectural judgment across the Salesforce platform, advanced LLM techniques, data pipelines, and agentic orchestration.
• Guide Enterprise Implementations: Unblock complex data readiness, tool integration, and multi-agent orchestration challenges. Step in directly to help your teams assess customer technical readiness, remove deployment barriers, and codify standardized, repeatable delivery methodologies.
• Drive Agentic Adoption: Build and anchor strong executive-level relationships within your customer portfolio, ensuring flawless Agentforce activation, rollout, and sustained production value.
• Accelerate Portfolio Performance: Operationally run your account portfolio with engineering rigor - monitoring health, delivery velocity, and core consumption metrics to accelerate progress toward customer business outcomes.
• Cross-Functional Alignment: Partner lock-step with Services, Account Success, and Product teams to help enterprises activate and consume Agentforce quickly, moving customers from pilot to production at hyper-speed.

You're Our Person If...

• You Have Proven Leadership: 4+ years of direct people management or high-impact technical leadership steering cross-functional engineering or technical teams. You have a track record of hiring, mentoring, and scaling technical talent.
• You Bring Advanced Technical Depth: Deep architectural understanding of AI, LLMs, and the Salesforce ecosystem. You have hands-on experience with enterprise software implementation, data modeling, API integration, and AI deployments.
• You Own the Agentforce & Data Cloud Blueprint: You possess direct, hands-on experience architecting or deploying Salesforce Data Cloud and the Agentforce platform. You don't just understand the tech stack - you know how to orchestrate it to unblock enterprise scale and drive immediate production value.
• You Lead with an Enterprise Customer Focus: Strong background navigating high-touch customer strategies at a Global level, paired with exceptional executive-level communication and influence skills. You can hold your own in a room with customer CTOs and enterprise architects.
• You Have a Ship-It Mindset: Exceptional problem-solving instincts, extreme resourcefulness, and a "get-things-done" demeanor. You thrive at the technical helm where code is being actively shipped, not just talking about it.

Even Better If...

• Hands-on experience building multi-agent systems, prompt engineering pipelines, or deterministic AI guardrails.
• Familiarity with cloud data platforms (Snowflake, Databricks, BigQuery) and enterprise data pipelines.
• Relevant Salesforce certifications (Advanced Admin, Service Cloud, Data Cloud, Sales Cloud, or Agentforce Specialist).