Luxury Shipboard Suite Attendant | Guest Service Pro

Silversea; Chile; On-site; CLP 19,656,000 - 32,759,000; Full time

Job summary

Silversea is seeking a dedicated housekeeping professional to join our shipboard team in Chile. You will clean and prepare guest suites, bathrooms, and public areas, restock amenities, and provide turndown service to ensure a flawless guest experience.

Requirements include a minimum of three years’ experience in upscale hotels, resorts, or cruise ships (shipboard experience preferred). Proficiency in English is required, and Spanish is a plus.

Qualifications

• Minimum of 3 years’ experience preferably in an upscale hotel, resort, or cruise ship. (Shipboard experience preferred).
• Cleans and prepares guest suites, bathrooms, and public areas to the highest housekeeping standards, including restocking amenities and providing turndown service.
• Delivers exceptional guest service by attending to special requests, preferences, luggage handling, and general guest needs in a professional and timely manner.
• Assists butlers with packing/unpacking, shoe polishing, valet services, and other suite-related duties to ensure a seamless guest experience.
• Maintains cleanliness, organization, and sanitation of housekeeping areas, equipment, and lockers in compliance with Public Health standards and outbreak response protocols.
• Performs embarkation, disembarkation, room service, inventory, and preventive maintenance duties while ensuring proper use and reporting of equipment.
• Follows company policies, service standards, grooming requirements, and standard operating procedures at all times.
• Works closely with supervisors and team members, communicates issues promptly, supports training of new staff, and contributes to efficient shipboard operations.
• Demonstrates cost awareness, minimizes waste, upholds quality standards, and consistently delivers personalized hospitality and guest satisfaction.
• Good knowledge of the English language is required. Ability to speak additional languages such as Spanish, preferred.

Responsibilities

• Clean and prepare guest suites, bathrooms, and public areas to the highest standards.
• Restock amenities and provide turndown service for guest comfort.
• Attend to guest requests and assist with luggage handling and other needs.
• Assist butlers with packing/unpacking, shoe polishing, and valet services.
• Maintain cleanliness and sanitation of housekeeping areas and equipment.
• Support embarkation/disembarkation, room service, and inventory tasks.
• Follow policies, grooming, and SOPs; report issues promptly.
• Collaborate with supervisors and train new staff; ensure smooth shipboard operations.
• Uphold cost awareness and quality standards to sustain guest satisfaction.

Skills

Housekeeping experience

Guest service

Communication

Team collaboration

Job description

Silversea is seeking a dedicated housekeeping professional to join our shipboard team in Chile. You will clean and prepare guest suites, bathrooms, and public areas, restock amenities, and provide turndown service to ensure a flawless guest experience.

Requirements include a minimum of three years’ experience in upscale hotels, resorts, or cruise ships (shipboard experience preferred). Proficiency in English is required, and Spanish is a plus.