IoT Support Engineer (Mid- Level) | Telematic Solutions

Teltonika; Santiago; Hybrid; CLP 16,740,000 - 25,668,000; Full time

Benefits offered by this job

Health Insurance

Meals voucher

Internet allowance

Birthday off

Birthday gift

Company holidays

Job summary

Teltonika Telematics Chile Office is seeking a Mid Level IoT Solutions Engineer to support growth and client implementations. You will work with GNSS devices, coordinate custom development tasks, and assist clients via ticketing systems and meetings.

Ideal candidates bring engineering education, strong English, and a proactive, analytical mindset to troubleshoot and design solutions for global partners in fleet management and telematics.

Qualifications

• Engineering education or work in technical/engineering fields.
• Fluent English communication; additional languages are a plus.
• Strong analytical and problem-solving mindset.
• Excellent written and spoken communication skills.

Responsibilities

• Work with Teltonika Telematics GNSS devices and embed technologies like Bluetooth, CANbus, RS232/RS485 and 1-Wire.
• Coordinate tasks for custom development projects and release solutions to clients.
• Troubleshoot with clients via ticketing system or online meetings/chats.
• Collaborate with R&D, QA and PM teams to ensure timely delivery of solutions.
• Support clients on business trips and prepare training/documentation.

Skills

IoT

Communications

English proficiency

Analytical thinking

Problem solving

Education

Engineering education

Tools

Jira

GitLab

OpenProject

ServiceDesk

Job description

Teltonika’stelematics business unitdevelops and produces easy-to-use GPS tracking devices for effective fleet management in such spheres as logistics, agriculture, car sharing, construction, and more. Using the latest technologies, Teltonika sets new standards for the telematics industry.

Weareproud of working on made-in-Lithuania products and are looking forMid Level IoT Solutions Engineerto contribute to the successful growth of TeltonikaTelematics Chile Office.

In this role, you will:

• Work with various Teltonika Telematics manufactured GNSS tracking devices that embed technologies such as Bluetooth, CANbus, RS232/RS485 and 1-Wire.
• Propose different ways to incorporate our devices for various use cases.
• Be responsible for arranging technical tasks for custom development projects and coordinating solution release to clients.
• Troubleshoot, provide assistance, and consult clients via a dedicated ticketing system or online meetings/chats if they are needed.
• Communicate with global international corporations that provide car sharing, rental, fleet management solutions and various other companies from different vehicle telematics fields.
• Cooperate with RnD, quality assurance and project management teams to ensure the maintenance of the projects and that solutions reach the clients on time.
• Have the opportunity to go on business trips to visit clients and help them directly implement Teltonika devices into their business use‑cases.
• Guide colleagues and customers by preparing wiki documentation or training.

What we expect of you:

• Telecommunications, electronics, informatics, engineering education or previous work experience in technical or engineering fields.
• Passion for providing help to others, caring, and willing to grow and enrich your technological know-how.
• Great communication skills, are capable of fluently speaking and writing in English (proficiency in other languages will be considered as an advantage.)
• Analytical and creative thinking and mindset for problem‑solving and troubleshooting.

Ideally, you also have:

• Understanding or basic knowledge of telecommunication technologies (2G, GPRS, 3G, 4G), CANbus, BLE (this will be considered an advantage).
• Knowledge or work experience working with ticketing-based platforms (Jira, GitLab, OpenProject, ServiceDesk) (this will be considered an advantage).
• Experience in customer service (this will be considered an advantage).

What we offer:

• Great opportunities to grow in a strong and rapidly expanding company.
• Interesting and ambitious projects of industrial GPS tracking devices.
• A place where curiosity is key: here, we share knowledge and learn in training courses.
• Dynamic, challenging work environment and cooperation‑based internal culture.
• Care about your emotional and physical well-being by offering flexible work schedules
  • Work type:Currently we are working remotely; hybrid arrangement trial period.
  • Training:onboarding on Teltonika‘s internal systems, Sales process, product related topics
  • Benefits: Health Insurance
• 200.000 CLP meals/lunch voucher
• 35 USD for internet/phone
• Day off on your Birthday
• Gift payment as a birthday present ($25)
• All legal local holidays
  

Salary:

We appreciate everyone's efforts and experiences, so we offer an attractivesalary matching your skillset and field expertise. The salary for this position ranges fromgross CLP monthly, depending on your experience and expertise,