Head of Global Talent Operations

Trolley; Santiago; Remote; CLP 53,913,000 - 64,696,000; Full time

Job summary

Trolley is seeking a leader to own our global talent operations for a client program, guiding team, systems, and service delivery in a remote, contractor-based setup.

You will manage the Account Manager, Administrator, and recruiter pool, owning P&L and budget with a defined margin, while escalations go to senior leadership. Excellent English and Spanish writing are essential.

Qualifications

• Must have run a business function with P&L and a team
• Finance skills: ledger, payroll, payables/receivables
• Experience with global hiring and contractor classifications
• Ability to review data, lead with metrics, and communicate in English/Spanish
• Advanced use of AI in day-to-day workflows

Responsibilities

• Own the unit P&L, budget, forecast, and cash view with monthly reporting
• Develop workforce plan and hiring calendar delivering ~30 hires in 6–7 months
• Manage payroll, invoices, collections, and audit-ready records
• Maintain core team and recruiter pool with performance reviews
• Ensure top-five shortlist quality and client-approved hires
• Draft contractor agreements, SOWs, and work authorization
• Oversee onboarding/offboarding, vendor management, and AI-enabled processes
• Produce weekly and monthly reports with scalable procedures

Skills

P&L management

Team leadership

Global hiring

English fluency

AI tooling

Financial controls

Tools

Excel

Job description

Full-time · Contractor · Remote · Monthly salary: $5,000 to $6,000 USD
Worldwide, with 6 hours overlap with Pacific Time required

About the role

You own our global talent operations function for a client program, end to end: team, systems, tools, financial performance and service delivery. You build one business unit with one accountable owner, a budget, a margin and clear service levels, replacing agency placements and part-time coverage. You manage the Account Manager, the Administrator and a pool of recruiters, and you do not source or interview candidates in volume. You decide the final top-five shortlist for each role and approve spend inside the agreed budget, while the client's finance, People and Legal leaders approve roles, budgets and terms, and offers outside agreed bands go to our CEO.

You report to our CEO and work closely with the client's finance, People and Legal leaders, legal counsel, our Operations lead, our bookkeeper, the Account Manager, the Administrator, the recruiter pool and the CPA.

About Moj and Trolley

Moj Mahdara is an entrepreneur and investor. She is Co-Founder and Managing Partner of Kinship Ventures, the venture platform she launched alongside Gwyneth Paltrow, and the founder of Trolley. Before Kinship, Moj was CEO of Beautycon Media, the global festival and media company built at the intersection of beauty and pop culture.

Trolley is a fast-growing creative operations company delivering high-impact digital and marketing solutions. We work with high-profile clients and founder-led brands to strategize, produce and optimize content that drives engagement, brand visibility and business growth. Our team combines strategy, design, production and performance analysis, and we work AI-first. We are a fast-moving, collaborative remote team that values respect, teamwork and open communication.

What you will own

• The unit's P&L, budget, forecast and cash view, with monthly budget-versus-actual reporting and a healthy margin on all-in cost across a $2.5M to $5M annual workforce cost.


• A workforce plan and hiring calendar agreed with client leaders and budget-approved before search, delivering about thirty hires over six to seven months.


• Monthly close, payroll and contractor payment sign-off, invoicing and collections, with audit-ready records and no duplicate or wrong payments.


• The core team and recruiter pool, with capacity, pay on accepted shortlists and retained hires, weekly output reviews and release when standards are not met.


• Selection quality, including the screening process, assessments and the final top-five shortlist for each role before client approval.


• Contractor agreements, statements of work, country classification, background checks and work authorization, with counsel writing final legal language and nobody starting without paperwork.


• Onboarding, offboarding, the access register, agencies, vendors and recruiting technology, with AI and no-code automation that lowers agency spend and manual work.


• A weekly report, monthly and quarterly reviews, and documented procedures and playbooks that let the unit run and scale without depending on one person.

Who you are

• You have run a business or function end to end with a P&L and a team, directly managed a multi-million-dollar workforce or operating budget, and can walk through it line by line on a screen share.


• You bring controller-level finance skills: ledger, payroll, payables, receivables, cash flow, forecasting, monthly close and budgets, and you pass an Excel level 2 assessment with ease.


• You know global hiring: contractor and employee classification, employer-of-record models, local labor law and contract writing, and you work well with accountants and lawyers in several countries.


• You lead managers, decide with data, handle difficult conversations, treat compensation and personal data with discretion, and write short updates in fluent Spanish and English that name owners and dates.


• Advanced written and spoken English.


• Advanced use of AI: it is already part of how you work every day.

This role is not

Not a recruiter, sourcer, HR generalist, fund accounting or brand strategy role.

How we hire

The stages depend on the case, and usually include:

• A 15-minute interview


• A skills test


• A 30-minute interview with the manager


• A final interview with Moj, our CEO

Equal opportunity

Trolley is an equal opportunity employer. We welcome applicants of all backgrounds and make hiring decisions without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or any other protected status. We are not considering applications from agencies or recruiters at this time.

We use AI tools to help organize and shortlist applications. A person reviews every application before any rejection and makes every final decision.