Guest Experience Specialist – Bilingual Support

Fundación Ciudad Del Niño; Santiago; On-site; CLP 7,500,000 - 11,000,000; Full time

Job summary

IQVIA in Santiago, Chile is seeking a Bilingual Call Center Agent to develop and maintain relationships with healthcare professionals, drive program compliance, and support panel operations through outreach, data maintenance, and incentive processing.

The role emphasizes privacy, data governance, and efficient service delivery within a fast-paced environment; 1-3 years of customer service experience and fluent English required.

Qualifications

• Education: Associate degree, Bachelor's degree, or equivalent combination.
• 1–3 years of customer service, participant management, or related field preferred.
• Experience with CRM, participant management, or related systems preferred.
• Strong verbal and written English; ability to communicate clearly.

Responsibilities

• Panelist Administration: outreach programs and maintaining records.
• Panelist Communication: multi-channel outreach and engagement.
• Panelist Recovery: reactivation and retention efforts.
• Data and CRM Management: accurate documentation and governance.
• Incentive and Payment Administration Support: processing and tracking.
• Operational Support: follow SOPs and assist with reporting.

Skills

English proficiency

Multitasking

Organizational skills

Education

Associate/Bachelor's degree or equivalent

Tools

CRM systems

Microsoft Office

Excel

Job description

IQVIA in Santiago, Chile is seeking a Bilingual Call Center Agent to develop and maintain relationships with healthcare professionals, drive program compliance, and support panel operations through outreach, data maintenance, and incentive processing.

The role emphasizes privacy, data governance, and efficient service delivery within a fast-paced environment; 1-3 years of customer service experience and fluent English required.