Captador de Clientes Presencial: Experiencia de Servicio

Cencosud Scotiabank; Santiago; On-site; CLP 13,392,000 - 20,088,000; Full time

Job summary

IQVIA in Santiago, Chile, is seeking a Bilingual Call Center Agent to manage relationships with healthcare professionals and sustain panel participation. The role involves high-touch service, data maintenance in CRM, and adherence to SOPs while supporting incentive processes.

Strong English skills and CRM/MS Office proficiency are required. You will engage with panelists via multiple channels, maintain accurate records, and assist with outreach campaigns to improve engagement and compliance.

Qualifications

• Associate or Bachelor's degree or equivalent experience preferred.
• 1-3 years of related customer service or contact center experience.
• Strong verbal and written English; proficiency with CRM and MS Office.

Responsibilities

• Develop outreach programs via phone, email, SMS for panelists.
• Maintain accurate participant records in CRM and update profiles.
• Handle inquiries professionally and ensure timely responses to participants.
• Support incentive processing and payment coordination for panelists.
• Adhere to SOPs and data privacy standards in all activities.

Skills

English proficiency

CRM experience

Microsoft Office

Education

Associate or Bachelor's degree

Tools

CRM systems

Microsoft Office

Job description

IQVIA in Santiago, Chile, is seeking a Bilingual Call Center Agent to manage relationships with healthcare professionals and sustain panel participation. The role involves high-touch service, data maintenance in CRM, and adherence to SOPs while supporting incentive processes.

Strong English skills and CRM/MS Office proficiency are required. You will engage with panelists via multiple channels, maintain accurate records, and assist with outreach campaigns to improve engagement and compliance.