Enrollment & Experience Lead

Nord Anglia Education; Providencia; On-site; CLP 12,000,000 - 20,000,000; Full time

Job summary

Nord Anglia Education is seeking an Admissions professional to guide families through the Purchase phase, from initial enquiry to enrolment, ensuring a smooth and memorable experience for parents and students.

You will drive conversion at every stage, coordinate school tours and admissions activities, and support retention through the re-enrolment process and data-driven improvements.

Qualifications

• Bachelor’s degree required.
• Minimum 5 years in sales or service delivery.
• Strong cross-cultural, interpersonal and communication skills.

Responsibilities

• Guide parents and students through admissions with a positive, engaging experience.
• Ensure timely responses to parent inquiries within 24 hours during working week.
• Maintain high-quality written and verbal communication with warmth and attention to detail.
• Convert enquiries to school visits and applications through personal, tailored interactions.
• Lead and coach Admissions Officers to achieve regional and group goals.
• Maintain CRM lead capture, statuses and notes accurately within 24 hours of contact.

Skills

Cross-cultural comms

Leadership

Team management

CRM experience

Time management

Education

Bachelor’s Degree

Tools

CRM / IMS

Job description

Nord Anglia Education is seeking an Admissions professional to guide families through the Purchase phase, from initial enquiry to enrolment, ensuring a smooth and memorable experience for parents and students.

You will drive conversion at every stage, coordinate school tours and admissions activities, and support retention through the re-enrolment process and data-driven improvements.