Ejecutivo de Ventas de Servicios Intangibles

Manpowergroup Chile; Viña del Mar; On-site; CLP 6,696,000 - 10,044,000; Full time

Job summary

Marriott International's Sheraton in Viña del Mar is seeking a customer-focused hospitality professional to resolve guest calls and process reservations by phone, fax, or mail.

You will upsell services, maintain guest loyalty, and support Sales & Marketing with general office duties while upholding brand standards and confidentiality.

Join a team that values service, teamwork, and a welcoming guest experience in a dynamic resort environment.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.

Responsibilities

• Resolve guest calls, requests, or problems and use sales techniques to maximize revenue while maintaining guest loyalty.
• Process all reservation requests, changes, and cancellations by phone, fax, or mail and enter Marriott Rewards information into appropriate software.
• Answer, record, and process guest calls, requests, questions, or concerns.
• Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
• Assist management in training and motivating employees; maintain professional appearance and confidentiality; build positive working relationships.

Education

High school diploma or G.E.D. equivalent

Job description

Marriott International's Sheraton in Viña del Mar is seeking a customer-focused hospitality professional to resolve guest calls and process reservations by phone, fax, or mail.

You will upsell services, maintain guest loyalty, and support Sales & Marketing with general office duties while upholding brand standards and confidentiality.

Join a team that values service, teamwork, and a welcoming guest experience in a dynamic resort environment.