Director – Consumer Acquisition and Engagement, Product

Mastercard; Santiago; On-site; CLP 173,913,000 - 270,531,000; Full time

Job summary

Mastercard is seeking a Director – Consumer Acquisition and Engagement, Product for the LATAM region. The role anchors the CA&E product strategy, partnering with marketing, sales and regional teams to grow Offers and Commerce Media initiatives.

The candidate will blend loyalty, digital marketing, data insights, and merchant engagement to shape differentiated narratives, drive adoption, and deliver measurable business impact across markets in Latin America.

Qualifications

• 10+ years of experience in digital media, loyalty and consumer engagement
• Strong understanding of digital advertising, audience targeting, campaign measurement and marketing performance metrics
• Experience developing go-to-market strategies, sales enablement programs, and customer-facing narratives
• Proven ability to lead cross-functional initiatives in matrix organizations
• Experience working across multiple Latin American markets

Responsibilities

• Drive regional growth by leading the product strategy for CA&E solutions across LAC, focusing on marketing, personalization, and data-driven engagement.
• Act as regional SME on media, digital marketing, audience targeting, campaign orchestration, and performance optimization.
• Engage media agencies and partners; translate media plans into measurable business outcomes.
• Develop compelling product narratives, value propositions and sales enablement materials.
• Collaborate with Global product, Sales, Account Management to support client engagements and RFPs.
• Translate client and market insights into product evolution and roadmaps.
• Establish success metrics and measurement frameworks for commercialization and campaign impact.
• Lead cross-functional teams across regional and global stakeholders with clarity and execution.

Skills

Digital media

Media planning

Performance marketing

Audience strategy

Measurement

Agency collaboration

Loyalty & Rewards

Marketing Technology

Customer Engagement Strategy

Go-to-market strategies

Sales enablement

Executive storytelling

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Director – Consumer Acquisition and Engagement, Product

About The Job

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Director – Consumer Acquisition and Engagement, Product

Overview

Mastercard’s Services organization is a key growth engine, delivering innovative solutions that help our customers thrive. By integrating proprietary data, cutting-edge technology, expert insights, and strategic expertise, Services plays a critical role in driving Mastercard’s differentiation and business growth. We work side by side with our clients as a key lever to help grow their business through innovative, scalable, and technology-enabled solutions.

Within the Services organization, Consumer Acquisition & Engagement places Mastercard at the heart of our customers’ B2C and B2B lifecycle management strategies. We help our customers acquire, engage, and retain consumers through end-to-end services, platforms, and marketing solutions.

Role

The Consumer Acquisition & Engagement (CA&E) team focuses on products and solutions that address dynamic market needs. We are seeking a Regional Director – CA&E Products for LAC to be responsible for scaling Mastercard's Offers business as a foundational capability while helping shape and build the long-term Commerce Media ecosystem in the region.

This role will shape regional growth by identifying market opportunities, defining differentiated product narratives, and enabling market teams with scalable product strategies. The Director will serve as a senior strategic partner across regional and global product, sales and market teams to accelerate adoption and business impact.

The ideal candidate will work at the intersection of loyalty, digital marketing, media, data, merchant engagement, and payments, partnering with issuers, merchants, advertisers, and internal Mastercard teams to create measurable value for all stakeholders. This individual should be equally comfortable driving executive-level strategy, influencing cross-functional stakeholders, and translating market and client needs into compelling growth opportunities. It’s also important that the candidate brings Product Management skills, such as Strategic & Business skills, product execution, KPIs performance management, leadership and collaboration skills, Customer & innovation, Technical & analytical

Key Responsibilities

• Drive regional growth by leading the Product strategy for CA&E solutions across LAC, with a focus on Marketing, Personalization, and data-driven customer engagement capabilities.
• Act as the regional subject matter expert on media, digital marketing, and customer engagement trends, including media planning, audience targeting, campaign orchestration, and performance optimization.
• Bring strong experience working with media agencies and partners, with the ability to assess media strategies, challenge plans constructively, and connect media investments to business outcomes.
• Develop compelling product narratives, value propositions, and sales enablement materials tailored to different customer segments, industries, and market contexts.
• Partner closely with internal stakeholders such as Global product team, Sales, Account Management, and Product teams to support strategic client engagements, commercial proposals, and high-impact RFP responses.
• Translate client, market, and competitive insights into recommendations that influence product evolution, roadmap prioritization, and regional growth strategy.
• Establish clear success metrics and measurement frameworks to evaluate commercialization effectiveness, campaign performance, and business impact.
• Influence and align cross-functional, matrixed teams across regional and global stakeholders, driving clarity, focus, and execution excellence.

All About You

• 10+ years of experience in one or more of the following:
• Broad experience in Digital media, including exposure to integrated media planning, performance marketing, audience strategy, measurement, and agency collaboration models.
• Strong understanding of digital advertising, audience targeting, campaign measurement, and marketing performance metrics.
• Commerce Media / Retail Media
• Loyalty & Rewards
• Marketing and advertising Technology
• Customer Engagement Strategy and Solutions with the ability to translate technical or platform capabilities into client value.
• Proven experience developing and growing commercial partnerships.
• Experience managing complex B2B or B2B2C solutions.
• Demonstrated success leading cross-functional initiatives in matrix organizations.
• Experience working across multiple Latin American markets.
• Strong business acumen and strategic thinking, with the ability to connect customer needs, market dynamics, and commercial opportunities into actionable growth plans.
• Demonstrated success leading cross-functional initiatives and influencing senior stakeholders within highly matrixed, international organizations.
• Experience developing go-to-market strategies, sales enablement programs, and customer-facing narratives that support adoption and commercialization at scale.
• Strong analytical and data-driven mindset, with comfort interpreting performance signals, market intelligence, and business metrics to guide decisions.
• Exceptional storytelling, communication, and executive presence, with the ability to influence, inspire, and simplify complex concepts for varied audiences.
• Creative, proactive, and solution-oriented, with the ability to operate effectively in fast-paced, evolving environments.
• International and regional experience within matrixed organizations is highly desirable.

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.