Asistente Administrativo De Calidad Y Documentación

First Est Cap; Santiago; On-site; CLP 18,000,000 - 28,000,000; Full time

Job summary

Mastercard is seeking an experienced Executive Assistant to provide dedicated support to the Cluster Lead, Chile, Paraguay & Bolivia and the Cluster Lead, Argentina & Uruguay. The role acts as a trusted administrative partner, coordinating calendars, travel, communications, and governance across multiple markets in South LAC.

The successful candidate will manage complex priorities in a highly matrixed global organization, maintain professional discretion, and drive operational excellence while

Qualifications

• Significant executive admin experience supporting VP-level or senior executives.
• Experience supporting multiple executives simultaneously.
• Experience coordinating domestic and international travel.
• Experience with expense management processes.
• Experience planning leadership meetings and events.
• Experience working in matrixed organizations.
• Handles confidential business information with discretion.

Responsibilities

• Manage complex calendars for two Cluster Leads.
• Coordinate meetings, governance forums, and client engagements.
• Prepare agendas, materials, and logistics.
• Arrange domestic and international travel itineraries.
• Oversee expense reporting and budget administration.
• Support communications and follow-up on action items.
• Organize leadership meetings and events.

Skills

Executive presence

Organizational awareness

Time-management

Stakeholder management

Education

Associate's or Bachelor's degree

Tools

Microsoft Office

Concur

Job description

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary
Executive Assistant
Overview
Mastercard is seeking an experienced Executive Assistant to provide dedicated support to the Cluster Lead, Chile, Paraguay & Bolivia (CHIPABOL) and the Cluster Lead, Argentina & Uruguay (ARU). This role serves as a trusted administrative and operational partner to two senior executives, enabling effective execution of business priorities across multiple markets within South LAC.
Operating in a highly matrixed global organization, the Executive Assistant will coordinate leadership activities, manage competing priorities, and interact regularly with stakeholders across Chile, Argentina, Uruguay, Paraguay, Bolivia, and regional and global Mastercard teams. The successful candidate will demonstrate exceptional judgment, professionalism, discretion, and the ability to anticipate leadership needs in a fast-paced environment.

Role
The Executive Assistant is the primary administrative liaison for both Cluster Leads and a key point of contact for internal and external stakeholders. The role is responsible for managing complex executive priorities, coordinating business activities, facilitating communications, and ensuring operational excellence across multiple functions, geographies, and leadership teams.
This position plays an important role in creating a positive, collaborative, and high‑performing team culture while enabling leaders to focus on strategic priorities and business growth.

Major Accountabilities

• Executive Support & Calendar Management
  - Manage complex calendars, competing priorities, and scheduling needs for two Cluster Leads.
  - Coordinate executive meetings, leadership reviews, client engagements, and governance forums.
  - Prioritize requests and resolve scheduling conflicts using sound business judgment.
  - Prepare meeting agendas, materials, and logistics to ensure executives are fully prepared.
• Travel & Expense Management
  - Coordinate domestic and international travel arrangements, itineraries, accommodations, and transportation.
  - Manage executive expense reporting and ensure timely submission and compliance with company policies.
  - Support procurement-related activities, purchase processes, invoice coordination, and budget administration.
• Executive Communications
  - Prepare correspondence, presentations, reports, and other business documentation.
  - Facilitate communication between executives, leadership teams, and key stakeholders.
  - Support follow-up and execution of action items arising from leadership discussions.
• Meetings, Events & Team Engagement
  - Organize leadership meetings, town halls, offsites, client events, and employee engagement activities.
  - Coordinate end-to-end event logistics including scheduling, communications, materials, travel, and venue arrangements.
  - Support initiatives that foster collaboration, inclusion, and team engagement.
• Stakeholder & Cross-Functional Coordination
  - Serve as a trusted point of contact for leaders, employees, clients, and partners.
  - Coordinate activities across multiple business units, functions, and countries.
  - Build effective relationships and foster collaboration within a matrixed global organization.
• Confidential Information & Operational Excellence
  - Handle highly sensitive and confidential information with discretion and professionalism.
  - Maintain departmental records, documentation, and distribution lists.
  - Support special projects and identify opportunities to improve administrative processes and efficiency.

All About You

Experience
- Significant executive administrative experience supporting Vice President-level or senior executives in a global corporate environment.
- Experience supporting multiple executives simultaneously and managing competing priorities.
- Proven experience coordinating domestic and international travel.
- Experience with expense management and administrative processes.
- Experience planning leadership meetings, town halls, team events, and executive engagements.
- Experience working within complex, matrixed, and cross-functional organizations.
- Demonstrated success handling confidential business information.

Skills & Competencies
- Executive presence and professionalism.
- Strong business acumen and organizational awareness.
- Exceptional organization, prioritization, and time-management skills.
- Strong judgment, discretion, and problem-solving abilities.
- Excellent written and verbal communication skills.
- Ability to anticipate needs and proactively identify solutions.
- Strong stakeholder management and relationship-building skills.
- Ability to influence and coordinate across teams without direct authority.
- High attention to detail and commitment to quality.
- Adaptability and resilience in a fast-paced environment.
- Ability to manage multiple priorities under pressure.
- Proficiency in Microsoft Office applications including Outlook, Word, Excel, PowerPoint, and Teams.
- Experience with expense management systems such as Concur or similar platforms preferred.

Education
- Associate's or Bachelor's degree.
- Additional administrative, business, project management, or executive support certifications are advantageous.

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices.
- Ensure the confidentiality and integrity of the information being accessed.
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Additional Information
**Job Number**
**Job Category** Event Management
**Location** Av Presidente Kennedy 5741, Las Condes, Santiago Regio, Chile
**Position Type** Non-Management
**POSITION SUMMARY**
Meet group coordinator/host prior to functions, make introductions, and ensure that all arrangements are agreeable. Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc. Respond to and try to fulfill any special banquet event arrangements. Follow up on special banquet event arrangements to ensure compliance.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None.

Marriott International Statement
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Caterpillar Inc. Statement
We are making sustainable progress possible every day. From our dedicated leadership team to our innovative partners and employees, we are continuously working to find better ways to serve our Cat dealers, customers, and employees. We are a global team who cares not just about the work we do but also about each other. Cat Financial serves customers worldwide and is a subsidiary of Caterpillar Inc. We serve customers worldwide through offices and subsidiaries located across North and South America, Asia, Australia, Europe, and Africa. Visit cat.com to learn more about Cat Financial.

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