Executive Assistant

Mastercard Inc.; Santiago; On-site; CLP 12,000,000 - 24,000,000; Full time

Job summary

Mastercard is seeking an experienced Executive Assistant to support the Cluster Lead, Chile, Paraguay & Bolivia and the Cluster Lead, Argentina & Uruguay. This role acts as a trusted administrative partner across multiple markets, coordinating leadership activities, communications, travel and events in a fast-paced, matrixed global environment.

The successful candidate will demonstrate exceptional judgment, professionalism, and the ability to anticipate leadership needs while maintaining

Qualifications

• Significant executive administrative experience supporting VP-level or senior executives in a global corporate environment.
• Experience supporting multiple executives simultaneously and managing competing priorities.
• Experience coordinating domestic and international travel.
• Experience with expense management and administrative processes.

Responsibilities

• Manage complex calendars, competing priorities, and scheduling for two Cluster Leads.
• Coordinate executive meetings, leadership reviews, client engagements, and governance forums.
• Prepare agendas, materials, and logistics to ensure executives are well prepared.
• Coordinate domestic and international travel arrangements and expense reporting.
• Support procurement-related activities and budget administration.
• Organize leadership meetings, town halls, and leadership events.
• Facilitate communication between executives and stakeholders.
• Handle confidential information with discretion and professionalism.

Skills

Executive presence

Business acumen

Organization

Time management

Judgment & discretion

Written and verbal communication

Stakeholder management

Cross-functional coordination

Attention to detail

MS Office (Outlook, Word, Excel, Power

Education

Associate's or Bachelor's degree

Tools

Concur or similar expense system

Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams)

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary Executive Assistant Overview

Mastercard is seeking an experienced Executive Assistant to provide dedicated support to the Cluster Lead, Chile, Paraguay & Bolivia (CHIPABOL) and the Cluster Lead, Argentina & Uruguay (ARU). This role serves as a trusted administrative and operational partner to two senior executives, enabling effective execution of business priorities across multiple markets within South LAC. Operating in a highly matrixed global organization, the Executive Assistant will coordinate leadership activities, manage competing priorities, and interact regularly with stakeholders across Chile, Argentina, Uruguay, Paraguay, Bolivia, and regional and global Mastercard teams. The successful candidate will demonstrate exceptional judgment, professionalism, discretion, and the ability to anticipate leadership needs in a fast-paced environment.

Role

The Executive Assistant is the primary administrative liaison for both Cluster Leads and a key point of contact for internal and external stakeholders. The role is responsible for managing complex executive priorities, coordinating business activities, facilitating communications, and ensuring operational excellence across multiple functions, geographies, and leadership teams. This position plays an important role in creating a positive, collaborative, and high-performing team culture while enabling leaders to focus on strategic priorities and business growth.

Major Accountabilities

Executive Support & Calendar Management

• Manage complex calendars, competing priorities, and scheduling needs for two Cluster Leads.
• Coordinate executive meetings, leadership reviews, client engagements, and governance forums.
• Prioritize requests and resolve scheduling conflicts using sound business judgment.
• Prepare meeting agendas, materials, and logistics to ensure executives are fully prepared.

Travel & Expense Management

• Coordinate domestic and international travel arrangements, itineraries, accommodations, and transportation.
• Manage executive expense reporting and ensure timely submission and compliance with company policies.
• Support procurement-related activities, purchase processes, invoice coordination, and budget administration.

Executive Communications

• Prepare correspondence, presentations, reports, and other business documentation.
• Facilitate communication between executives, leadership teams, and key stakeholders.
• Support follow-up and execution of action items arising from leadership discussions.

Meetings, Events & Team Engagement

• Organize leadership meetings, town halls, offsites, client events, and employee engagement activities.
• Coordinate end-to-end event logistics including scheduling, communications, materials, travel, and venue arrangements.
• Support initiatives that foster collaboration, inclusion, and team engagement.

Stakeholder & Cross-Functional Coordination

• Serve as a trusted point of contact for leaders, employees, clients, and partners.
• Coordinate activities across multiple business units, functions, and countries.
• Build effective relationships and foster collaboration within a matrixed global organization.

Confidential Information & Operational Excellence

• Handle highly sensitive and confidential information with discretion and professionalism.
• Maintain departmental records, documentation, and distribution lists.
• Support special projects and identify opportunities to improve administrative processes and efficiency.

All About You Experience

• Significant executive administrative experience supporting Vice President-level or senior executives in a global corporate environment.
• Experience supporting multiple executives simultaneously and managing competing priorities.
• Proven experience coordinating domestic and international travel.
• Experience with expense management and administrative processes.
• Experience planning leadership meetings, town halls, team events, and executive engagements.
• Experience working within complex, matrixed, and cross-functional organizations.
• Demonstrated success handling confidential business information.

Skills & Competencies

• Executive presence and professionalism.
• Strong business acumen and organizational awareness.
• Exceptional organization, prioritization, and time-management skills.
• Strong judgment, discretion, and problem-solving abilities.
• Excellent written and verbal communication skills.
• Ability to anticipate needs and proactively identify solutions.
• Strong stakeholder management and relationship-building skills.
• Ability to influence and coordinate across teams without direct authority.
• High attention to detail and commitment to quality.
• Adaptability and resilience in a fast-paced environment.
• Ability to manage multiple priorities under pressure.
• Proficiency in Microsoft Office applications including Outlook, Word, Excel, PowerPoint, and Teams.
• Experience with expense management systems such as Concur or similar platforms preferred.

Education

• Associate's or Bachelor's degree
• Additional administrative, business, project management, or executive support certifications are advantageous.

Mastercard is an inclusive employer committed to diversity of thought, experience, and background.

We believe in creating opportunities for people to thrive and contribute to a culture where everyone can reach their full potential.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.