AI-Powered Cloud Support Engineer (Databricks/AWS)

SoftServe Inc.; Chile; Presencial; CLP 12.000.000 - 24.000.000; Jornada completa

Descripción de la vacante

SoftServe is hiring for a hands-on cloud operations specialist to support Databricks and AWS within NextEra Energy’s GSU ecosystem. You will own day‑to‑day operational health, manage incidents, and collaborate with L3 teams to troubleshoot end‑to‑end integrations.

You will leverage AI-assisted tools to accelerate troubleshooting, develop runbooks, and drive repeatable processes that reduce manual effort across data platforms and services.

Formación

• 3–5 years of experience in cloud operations, SRE, or DevOps with Databricks and AWS.
• Hands-on with Databricks jobs, clusters, Unity Catalog, Spark logs, and Spark UI.
• Strong SQL and Python for debugging and scripting; AWS services including Lambda, DynamoDB, Cognito, CloudWatch, IAM, and S3.
• Experience with ITIL-aligned incident and request management, including SLAs and RCA.
• Familiarity with GenAI, LLMs, prompts, and AI-assisted tooling.
• Clear written English and service-minded communication for tickets and runbooks.
• Exposure to Databricks Apps, Terraform, GitHub Actions, ServiceNow, and related tech is a plus.

Responsabilidades

• Monitor Databricks jobs, workflows, data pipelines, Oracle API ingestion processes, and AWS services, responding to failures and quality issues.
• Own incident and service request resolution within defined SLAs, performing approved remediation.
• Collaborate with internal and external stakeholders and L3 product teams to troubleshoot end‑to‑end integrations and validate fixes.
• Troubleshoot front‑end, API, backend, database, connectivity, and integration issues using logs, Spark UI, and diagnostics.
• Manage Databricks access and permissions across workspaces, Unity Catalog, groups, and service principals.
• Use AI‑powered engineering tools to accelerate troubleshooting, scripting, log analysis, and documentation.
• Develop automation scripts, runbooks, knowledge articles, and repeatable processes to reduce manual effort.
• Monitor platform health, performance, cost trends, dashboards, and contribute to RCA and continuous improvement.

Conocimientos

Databricks

AWS

SQL

Python

ITIL

React (front-end knowledge)

GenAI

Herramientas

Databricks

Unity Catalog

Spark UI

GitHub Copilot

Cursor

Terraform

ServiceNow

Descripción del empleo

SoftServe is hiring for a hands-on cloud operations specialist to support Databricks and AWS within NextEra Energy’s GSU ecosystem. You will own day‑to‑day operational health, manage incidents, and collaborate with L3 teams to troubleshoot end‑to‑end integrations.

You will leverage AI-assisted tools to accelerate troubleshooting, develop runbooks, and drive repeatable processes that reduce manual effort across data platforms and services.