AI Change Enablement & Communication Lead

WSP USA; Santiago; Presencial; CLP 6.000.000 - 12.000.000; Jornada completa

Descripción de la vacante

WSP is seeking an AI Change Enablement & Communication Lead to design and implement change strategies that drive AI adoption across a global organization. You will shape messaging, enablement materials, and governance-aware communications to ensure responsible AI use and measurable impact.

The role involves coordinating across regions and functions, delivering executive-ready content, and facilitating workshops to translate complex AI concepts into practical business value.

Formación

• 5 years of experience in change management, internal communications, digital adoption, or transformation enablement.
• Experience supporting technology, digital, or AI-related initiatives.
• Designing and executing structured change plans (audiences, behaviors, barriers, interventions).
• Strong storytelling and communication skills with multi-channel campaigns.
• Executive-level communication and cross-functional stakeholder engagement.
• Data-driven, able to measure adoption and iterate from insights.
• Ability to explain AI capabilities, limitations, and use cases clearly.
• Promote responsible and safe use of technology; multicultural collaboration.

Responsabilidades

• Develop and execute AI change enablement and communications strategies aligned with business priorities.
• Define audiences, behaviors, barriers, and interventions to drive adoption.
• Own internal communications including campaigns, leader toolkits, and updates.
• Produce executive materials summarizing impact, progress, and next steps.
• Translate AI capabilities into practical messaging and real use cases.
• Gather frontline feedback and refine strategies based on insights.
• Measure engagement and adoption with defined KPIs and adjust strategies.
• Facilitate workshops and enablement sessions across a distributed global organization.

Conocimientos

Change management

Internal communications

Digital adoption

Transformation enablement

Stakeholder management

Executive communication

AI fluency

Multicultural collaboration

Educación

Bachelor’s degree in Communications, Business, HR, Organizational Development, Marketing, or related field

Certifications such as Prosci, ADKAR, CCMP, PMP or similar

Descripción del empleo

About the Role

Join WSP’s global journey to enable responsible and effective AI adoption across the organization.

We are looking for an AI Change Enablement & Communication Lead to play a key role in driving adoption of AI capabilities by shaping how we communicate, enable, and support behavioral change across our teams.

This is a highly visible, global role where you will work across functions and regions to ensure AI is understood, adopted, and used effectively throughout business.

The Opportunity

As the AI Change Enablement and Communications Lead, you will design and execute targeted change and communication strategies that address behaviors, barriers, and clearly articulate “why it matters” to the organization.

You will be instrumental in translating AI capabilities into practical, human-centered messaging that supports real adoption and impact.

Key Responsibilities

• Develop and execute AI change enablement and communications strategies aligned with business priorities
• Define key audiences, desired behaviors, barriers, and interventions to drive adoption
• Own internal communications, including campaigns, announcements, leader toolkits, and recurring updates
• Produce executive-level communication materials summarizing impact, progress, and next steps
• Translate AI capabilities into clear, practical messaging and real use cases
• Gather frontline feedback and continuously refine strategies based on insights
• Promote responsible AI use, including awareness around privacy, confidentiality, security, and governance
• Measure engagement and adoption through defined KPIs and adjust strategies accordingly
• Facilitate workshops and enablement sessions across a distributed, global organization

Skills and Qualifications

Required

• 5 years of experience in change management, internal communications, digital adoption, or transformation enablement
• Experience supporting technology, digital, or AI-related initiatives
• Proven ability to design and execute structured change plans (audiences, behaviors, barriers, interventions)
• Strong storytelling and communication skills, with experience developing multi-channel campaigns and leadership materials
• Ability to operate at an executive level, translating complex topics into clear, actionable insights
• Strong stakeholder management skills across multiple functions (IT, Product, HR, Communications, Legal, Business)
• Data-driven mindset, with experience measuring adoption and iterating based on insights
• AI fluency: ability to explain capabilities, limitations, and use cases in a practical and accessible way
• Experience promoting responsible and safe use of technology
• Strong facilitation skills in multicultural and distributed environments
• Advanced English (Spanish or Portuguese is a plus)

Preferred

• Bachelor’s degree in Communications, Business, HR, Organizational Development, Marketing, or related field
• Certifications such as Prosci, ADKAR, CCMP, PMP or similar

Why this Role?

• Opportunity to shape AI adoption at a global scale
• High visibility with senior stakeholders and leadership teams
• Work at the intersection of AI, people, and organizational transformation
• Collaborate with multicultural, cross-functional teams across regions
• Drive real impact in how technology is understood and used across the organization

About Us

WSP is a global leader in engineering and professional services. We are committed to innovation, collaboration, and delivering impactful solutions worldwide.

This role is part of our broader transformation journey, where technology and people come together to shape the future of our organization.

Title:

*AI Change Enablement & Communication Lead *

Location:

CHL-SANTIAGO

Other Locations:

CHL-SANTIAGO, CO-CU-Bogóa D.C., AR-M-Mendoza, BR-RJ-Rio de Janeiro, MX-MX-Ciudad de México, PE-LIM-Lima, BR-SP-São Paulo

Requisition ID:

26001233