French Speaking Customer Experience & Support Specialist (Portugal)

The Career Nest Hub; Lausanne; On-site; CHF 13,000 - 14,000; Full time

Benefits offered by this job

Health insurance

Accommodation

Flight reimbursement

Job summary

The Career Nest Hub is seeking a French-speaking professional to support prestigious global brands from Portugal. You will be the primary contact for French-speaking customers, delivering digital and customer care solutions across phone, email, and chat.

Offer includes a 12-month contract, training, and a total monthly package of €1,240.66 with accommodation, plus private health insurance from day one. EU passport or valid permit required; 40-hour week with rotating shifts and relocation support.

Qualifications

• Native or near-native fluency in French (written and spoken) with good working knowledge of English.
• High school diploma completed (minimum requirement).
• Valid EU passport/ID or valid work/residence permit for non-EU citizens, clean criminal record.

Responsibilities

• Serve as the primary contact for French-speaking customers via phone, email, and chat.
• Deliver digital and customer care solutions across multiple channels.

Skills

French

English

Education

High school diploma

Job description

Are you ready for an exciting international career move? We are seeking enthusiastic professionals with native-level or fluent French to join our multicultural team supporting prestigious global brands in Portugal. In this role, you will act as the primary point of contact for French-speaking customers, delivering exceptional digital and customer care solutions across various communication channels (phone, email, chat).

Key Details & Working Conditions

• Schedule: 40 hours/week, rotating shifts, 2 rest days per week (not necessarily consecutive).
• Contract Type: Initial 12-month predictable contract, renewable up to an additional 12 months. Permanent contract eligibility after 2 years.
• Paid Training: Comprehensive initial training provided (1 to 4 weeks). Training compensation: €185.60 per completed training week (€37.12/day).
• Accommodation: Option for fully equipped shared company accommodation for 14 months (includes rent and bills for international candidates living> 100 km from Lisbon).
• Work/Live Permit & Legal: Full administrative support for residence permits, social security, and NIF (Tax Number) acquisition.
• Flights & Arrival: Airport pickup upon arrival. Initial flight reimbursement up to the approved budget after 9 months of successful integration. Annual complementary round-trip flight back to home country after 12 months.

Compensation & Benefits Package

• With Accommodation Option: Base Salary €760.00/month + Accommodation Benefit €200.00/month + Meal Allowance €154.0/month (€7.00/day) + Christmas & Vacation Allowance = Total Package: €1,240.66/month
• Without Accommodation Option: Base Salary €931.43/month + Meal Allowance €154.00/month (€7.00/day) + Christmas & Vacation Allowance = Total Package: €1,240.67/month
• Additional Benefits: Free private health insurance with Allianz from day one after contract signing.

Requirements & Ideal Profile

• Language Skills: Native or near-native fluency in French (written and spoken), combined with a good working knowledge of English.
• Education: High school diploma completed (minimum requirement).
• Documentation: Valid EU passport/ID or valid work/residence permit for non-EU citizens, clean criminal record (Certificate No. 3 issued within the last 3 months).
• Soft Skills: Customer-centric mindset, strong communication skills, multicultural adaptability, and eagerness to embark on an international adventure.