Underwriting & Account Manager

StreamPayments; Fully; Remote; CHF 90,000 - 130,000; Full time

Benefits offered by this job

Flexible work environment: Home office

25 days annual leave + 1 birthday day

Yearly bonuses

Job summary

StreamPayments is seeking an Underwriting and Account Manager to drive secure onboarding for new clients and deliver exceptional support for merchant accounts. You will blend analytical insight with client-focused service to achieve top-tier results in a fast-paced payments environment.

Based in Switzerland, this role offers flexible remote work, a focus on risk assessment and onboarding processes, and opportunities to optimize merchant performance while upholding security standards and

Qualifications

• Fluent English, both written and verbal.
• Experience in underwriting, onboarding, or account management, preferably in the payments industry.
• Strong analytical skills to evaluate risk and make sound decisions.
• Excellent communication and interpersonal skills to effectively manage client relationships.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• High attention to detail and organizational skills to manage multiple accounts.
• Proficiency in relevant tools and systems used for underwriting and account management is a plus.

Responsibilities

• Evaluate and process new client applications in compliance with company policies and regulatory requirements.
• Perform thorough risk assessments, ensuring all merchant applications meet underwriting standards.
• Guide merchants through the onboarding process, providing timely support and clear communication.
• Collaborate with cross-functional teams to improve onboarding efficiency and client satisfaction.
• Serve as the primary point of contact for assigned merchant accounts, ensuring their ongoing satisfaction.
• Monitor merchant account performance and provide proactive solutions to optimize operations.
• Assist with issue resolution, transaction inquiries, and escalations, ensuring quick and effective responses.
• Maintain strong relationships with merchants, understanding their needs and identifying growth opportunities.

Skills

Fluent English

Underwriting

Onboarding

Account management

Analytical skills

Communication skills

Independent work

Attention to detail

Tools and systems

Tools

Underwriting tools

Job description

Underwriting and Account Manager

Play a key role in ensuring secure, seamless onboarding for new clients and providing exceptional support for merchant accounts. A dynamic role where you will combine analytical expertise with outstanding customer service to deliver top-tier results.

StreamPayments offers secure and innovative payment solutions, helping businesses process transactions globally with efficiency and compliance. With a focus on payment gateways, merchant accounts, and fraud prevention, Stream Payments supports businesses of all sizes in optimizing their payment strategies while adhering to the highest security standards.

Join StreamPayments, a leading payment solutions provider, as our Underwriting and Account Manager and play a key role in ensuring secure, seamless onboarding for new clients and providing exceptional support for merchant accounts. This is an exciting opportunity to be at the forefront of the payments industry, combining analytical expertise with outstanding customer service to deliver top-tier results.

Key Responsibilities: Underwriting & Onboarding

• Evaluate and process new client applications in compliance with company policies and regulatory requirements.
• Perform thorough risk assessments, ensuring all merchant applications meet underwriting standards.
• Guide merchants through the onboarding process, providing timely support and clear communication.
• Collaborate with cross-functional teams to improve onboarding efficiency and client satisfaction.

Key Responsibilities: Account Mangement

• Serve as the primary point of contact for assigned merchant accounts, ensuring their ongoing satisfaction.
• Monitor merchant account performance and provide proactive solutions to optimize operations.
• Assist with issue resolution, transaction inquiries, and escalations, ensuring quick and effective responses.
• Maintain strong relationships with merchants, understanding their needs and identifying growth opportunities.

Your Qualifications

• Fluent English, both written and verbal.
• Previous experience in underwriting, onboarding, or account management, preferably in the payments industry.
• Strong analytical skills with the ability to evaluate risk and make sound decisions.
• Excellent communication and interpersonal skills to effectively manage client relationships.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• High attention to detail and organizational skills to manage multiple accounts.
• Proficiency in relevant tools and systems used for underwriting and account management will be considered an advantage.

What We Offer

• Flexible work environment: Enjoy the benefits of home office.
• Generous paid leave: 25 days of annual leave + 1 extra day for your birthday!
• Competitive compensation: A competitive salary and yearly bonuses.
• Career development: Access to training and development opportunities to help you grow professionally.

Join StreamPayments and contribute to a company that values innovation, flexibility, and teamwork.

StreamPayments is an equal opportunity employer. We appreciate people with different backgrounds and mindsets, and we honor diversity and inclusion.