Travel Counselor

American Express Global Business Travel; Switzerland; Remote; CHF 50,000 - 70,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Learning platform access

Job summary

American Express Global Business Travel seeks a Travel Consultant for our highly skilled remote team serving corporate clients. You will arrange and optimize travel for individuals and groups, using GDS platforms and tailoring options to policy and traveler needs.

Join a global leader known for inclusive culture, travel-tech innovation, and clear career progression. The role involves flexible shifts and delivering superior service across international itineraries.

Qualifications

• Passion for delivering outstanding client service and anticipating traveler needs.
• Native GDS expertise across Sabre, Apollo, Amadeus and/or Galileo.
• Clear, professional written and verbal communication skills.
• Attention to detail in travel arrangements and data handling.
• Respect for traveler privacy and data protection requirements.
• Solid understanding of the business travel industry and suppliers.
• Ability to resolve issues quickly and independently or with supplier support.
• Team collaboration and openness to feedback for service improvement.

Responsibilities

• Advise and arrange travel for corporate clients and groups.
• Research travel options and proactively upsell additional services.
• Book domestic and international travel across air, rail, and hotels.
• Use GDS systems (Sabre, Apollo, Galileo, Amadeus) with training as needed.
• Ensure compliance with travel policies and provider requirements.
• Provide courteous service and respond to special requests on calls.
• Collaborate with teammates to coach and improve service levels.

Skills

Client service excellence

GDS expertise

Professional communication

Attention to detail

Integrity and privacy

Travel industry knowledge

Issue resolution

Teamwork and feedback

Tools

Sabre

Apollo

Galileo

Amadeus

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As a Travel Consultant, you'll join our highly skilled remote team, providing outstanding service to our corporate business clients. We're most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.

What You'll Do

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided
• Ensure compliance to customers' agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We're Looking For

• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo)
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

Our Traveler Care team is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends.

Location

Switzerland

The #TeamGBT Experience Work and life

Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do.

• health and welfare insurance plans
• retirement programs
• parental leave
• adoption assistance
• wellbeing resources
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities.