Technology Support Specialist I

RADFORD CITY PBLC SCHS SCHOOL DISTRICT

Unterseen

On-site

CHF 35,000 - 47,000

Full time

2 days ago

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Job summary

Radford City Public Schools is seeking an entry-level Technology Support Specialist I to help deploy, repair, and manage district-issued computing devices for students and staff. You will handle hardware repairs, device distribution, asset tracking, and documentation to ensure reliability across classrooms.

You will perform basic troubleshooting and escalate more complex issues to senior IT staff, contributing to smooth school operations and technology services throughout the academic year.

Qualifications

Associate’s degree in Information Technology, Computer Science, or related field; or equivalent combination of education and relevant experience.
Valid Virginia Driver’s License and ability to travel between school sites.
Ability to pass required background checks.
Strong organizational and documentation skills.
Basic troubleshooting and diagnostic skills for computing devices.
Ability to work collaboratively with school staff and IT personnel.

Responsibilities

Diagnose, repair, and maintain district-issued laptops, Chromebooks, and related peripherals.
Assist with device deployment, distribution, collection, and reassignment.
Maintain accurate inventory records and document repair activity and parts usage.
Respond to help desk requests related to device issues and basic classroom technology problems.
Escalate complex software, network, or infrastructure issues to appropriate IT staff.

Skills

Troubleshooting

Documentation

Driver's license

Site travel

Collaboration

Education

Associate’s degree in IT or related field

Equivalent education/experience

Job description

Applications will be accepted beginning
Thursday, October 8, 2026 12:00 AM
(Eastern Standard Time)

Reports To: Director of Technology Position Type: Non Exempt,200 day contract

Position Summary

The Technology Support Specialist I provides entry-level technical support focused on the deployment, repair, maintenance, and lifecycle management of district-issued computing devices. This position primarily supports laptops, Chromebooks, and related peripherals used by students and staff. Responsibilities include hardware repair, device distribution and collection, asset tracking, and maintaining accurate inventory and documentation.

The position performs basic troubleshooting of classroom technology issues and escalates complex technical, infrastructure, and network-related issues to senior technology staff.

Duties and Responsibilities

Device Repair & Hardware Support

Diagnose, repair, and maintain district-issued laptops, Chromebooks, and related peripherals.
Replace damaged components such as screens, keyboards, batteries, trackpads, and charging ports.
Perform preventative maintenance to extend device life and ensure proper functionality.
Test repaired devices to verify operational readiness before returning them to service.
Recover and salvage usable components from damaged or non-repairable devices for reuse when appropriate.
Prepare and configure devices for deployment to staff and students.

Device Deployment & Lifecycle Management

Assist with the distribution, collection, and reassignment of student and staff computing devices.
Support device setup during school year rollouts, new employee onboarding, and device refresh cycles.
Collect and process devices at the end of school terms or when staff or students leave the division.
Assist with the re-imaging, cleaning, and preparation of devices for redeployment.

Inventory & Asset Management

Maintain accurate inventory records for all assigned technology devices including laptops, Chromebooks, and related equipment.
Track device assignments, repairs, and component replacements within the division’s asset management system.
Document all repair activity, service history, and parts usage.
Assist with surplus processing and disposal of end-of-life technology equipment in accordance with division procedures.

Basic Technical Support

Respond to assigned help desk requests related to device issues and basic classroom technology problems.
Provide troubleshooting for common hardware, software, and peripheral issues.
Assist staff with basic device operation and common technical issues.
Escalate complex software, network, or infrastructure issues to appropriate IT staff.

Organizational & Operational Responsibilities

Follow established procedures, repair documentation, and technical manuals when servicing equipment.
Maintain organized work areas and proper handling of technology equipment and parts.
Collaborate with other members of the IT Department to ensure timely resolution of technology issues.
Maintain professional communication with staff and school personnel.
Participate in training and professional development as assigned.
Perform other duties related to technology and data operations as assigned by supervisor.

Student Information Systems and Data Management

Assist the primary administrator for the division’s Student Information System (SIS) and associated software.
Assist in the management of user access and functionality for staff, students, and parent access to the SIS.
Assist in overseeing student data management and ensure accuracy of enrollment, attendance, and academic records.

State and Federal Reporting

Assist in coordinating student data uploads and integration with division software systems.
Assist in calculating and tracking division enrollment and attendance data on a monthly basis.
Assist the primary administrator for the division’s Student Information System (SIS) and associated software.
Perform other duties related to technology and data operations as assigned by the supervisor.

Compliance & Work Expectations