Information Technology Technician (Tier 1)

Region 14 School District; Unterseen; On-site; CHF 45,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

HSA

FSA

Employee Assistance

Life Insurance

Disability Insurance

Retirement Plans

Job summary

Applitrack seeks an Information Technology Technician (Tier 1) to be the first line of support for district-wide technology infrastructure across District Wide and Town of Bethlehem sites. You will handle incidents, service requests, and basic admin tasks with emphasis on user satisfaction.

Responsibilities include responding to inquiries via phone, email, and tickets, solving Windows/macOS and Google Workspace issues, password resets and MFA, and occasional VOIP and website admin tasks as part

Qualifications

• Associate's degree in IT or 1–3 years of equivalent experience.
• Proficiency with computer hardware, mobile devices, and common business applications.
• Strong customer service, interpersonal communication, and attention to detail.

Responsibilities

• Serve as first-line responder for incidents and service requests related to core technology infrastructure.
• Respond to user inquiries via phone, email, and ticketing portals.
• Troubleshoot Windows 10-11, macOS, Microsoft 365, Google Workspace, and network issues.
• Perform password resets, MFA setup, and basic account verification.
• Create, update, and document troubleshooting steps in ticketing systems.
• Escalate complex issues to Tier 2 support as needed.
• Maintain and manage website functionality, security, and user experience.
• Serve as System Administrator for VOIP and assist with project management for infra upgrades.

Skills

Customer service

Interpersonal communication

Attention to detail

Hardware knowledge

Mobile devices

Common business apps

Education

Associate's degree in IT

1–3 years experience

Tools

CompTIA A+ or Network+

Job description

Information Technology Technician (Tier 1) JobID: 965

• Position Type: Technology
• Date Posted: 10/8/2026
• Location: District wide
• Date Available: 11/09/2026
• Closing Date: 10/23/2026

Region 14 Vacancy

LOCATION:District Wide and Town of Bethlehem

START DATE:November 9, 2026

DEADLINE:October 23, 2026

GENERAL DUTIES:

Serve as the first-line responder for incidents and service requests related to core technology infrastructure.

MAJOR DUTIES AND RESPONSIBILITIES:

• Customer Support: Respond to user inquiries via phone, email, and ticketing portals
• Troubleshooting: Resolve basic Windows 10-11/macOS issues, Microsoft 365 problems, Google Environment, and network connectivity
• Administrative Tasks: Handle password resets, MFA setup, and basic account verification
• Ticket Management: Create, update, and document detailed troubleshooting steps in ticketing systems
• Escalation: Identify complex issues and elevate them to Tier 2 support
• Website Administration: Maintain, update, and manage the technical and content aspects of the website, ensuring functionality, security, and optimal user experience
• VOIP: Serve as System Administrator for Voice Over Internet Phone system
• Project Management: From time-to-time serve as project manager/vendor interface as may be required for technology infrastructure upgrades

QUALIFICATIONS AND SKILLS:

• Education: Associate's degree in IT or 1–3 years of equivalent experience
• Technical Knowledge: Proficiency with computer hardware, mobile devices, and common business applications
• Soft Skills: Strong customer service, interpersonal communication, and attention to detail

CERTIFICATIONS: CompTIA A+ or Network+

SALARY:Annual Salary $60,000 (Commensurate With Experience)

BENEFITS: Comprehensive Medical and Dental Insurance, Health Savings Account, Flexible Spending Accounts, Employee Assistance Program, Life Insurance, Long and Short-Term Disability Plans, 403(b) and 457 Savings Plans

TheRegionalSchoolDistrict14BoardofEducationdoesnotdiscriminateonthebasisofrace,color,religion,maritalstatus,national/ethnicorigin,age,sex,genderidentityorexpression,sexualorientation,ordisabilityinitsprograms,activities,and employmentpracticesassetforthincompliancewiththeOfficeofCivilRights,TitleVI,TitleIX,andSection504.AnypersonhavinginquiriesconcerningRegionalSchoolDistrict14PublicSchools'compliancewithSection504,TitleVIorTitleIX shouldcontact:Dina Ericson,DirectorofStudentServices,RegionalSchoolDistrict14, 5 Minortown Road,POBox469,Woodbury,CT06798(203)263-0416