Technical Support Engineer - Platform & API Issues

biBerk Business Insurance; Fully; Vor Ort; CHF 82.000 - 106.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Generous PTO

Company holidays

Parental leave

401(k) with match

Education Assistance

Service Recognition

Wellness initiatives

Voluntary benefits

Employee discounts

Zusammenfassung

THREE is seeking a technical support engineer to diagnose and resolve issues across our platform, collaborating with engineering, product, underwriting and others to keep systems running smoothly.

You'll work with core tools like Socotra, Stytch, and internal admin interfaces, digging into logs and data to identify root causes and improve workflows.

If you enjoy turning complex problems into clear, reliable solutions and communicating them across teams, this role is for you.

Qualifikationen

• Bachelor’s degree in computer science or equivalent work experience.
• 1+ year of experience in software engineering, technical support, QA, or similar roles.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proven experience in debugging and troubleshooting complex technical issues.
• Familiarity with Python/React/Typescript/SQL or willingness to learn.

Aufgaben

• Dig through codebases, databases, and system logs to diagnose and resolve technical issues.
• Collaborate cross-functionally with other departments to ensure workflows are operating as intended and identify areas of improvement.
• Own bug resolution by fixing issues yourself and/or working with engineering.
• Monitor system performance and advocate for quality of life features to enhance user experience.
• Document business processes and workarounds and provide solutions to common issues.

Kenntnisse

Customer service mindset

Curiosity about technology

Web apps & APIs

Documentation & collaboration

Translate technical concepts

Ausbildung

Bachelor’s degree in computer science or equivalent

Tools

Python

React

Typescript

SQL

Jobbeschreibung

THREE is seeking a technical support engineer to diagnose and resolve issues across our platform, collaborating with engineering, product, underwriting and others to keep systems running smoothly.

You'll work with core tools like Socotra, Stytch, and internal admin interfaces, digging into logs and data to identify root causes and improve workflows.

If you enjoy turning complex problems into clear, reliable solutions and communicating them across teams, this role is for you.