Technical Support Engineer

Leister AG; Kägiswil; Remote; CHF 90,000 - 130,000; Full time

Job summary

Axetris AG in Central Switzerland seeks a technically skilled specialist to serve as the technical point of contact for customers and distribution partners. You will analyze issues, perform testing, and coordinate with Sales, Product Management, Quality, Repair and R&D to ensure reliable solutions.

Global travel is required and thrives in an international setting. You hold a degree in Engineering/Physics or related field, with experience in sensing technologies or industrial instrumentation,

Qualifications

• Bachelor or Master in Engineering, Physics, or related field.
• Experience in sensing technologies or industrial instrumentation.
• Strong communication and customer-facing skills.
• Willingness to travel globally.

Responsibilities

• Serve as technical contact for customers and distribution partners.
• Analyze issues and develop solutions for demanding applications.
• Collaborate with Sales, Product Management, Quality, Repair and R&D.
• Independently perform product testing, data analysis and investigations.
• Travel globally to support commissioning activities and on-site assignments.

Skills

Technical expertise

Customer-facing

Communication skills

Cross-functional collaboration

Problem solving

Education

B.Sc./M.Sc. in Engineering or Physics

Job description

Axetris AG is a leading company for micro-optical components and MEMS-based gas detectors, based in central Switzerland. The company's expertise enables it to provide customised solutions for customers, from prototypes to series production. Axetris AG is part of the Leister Group, which employs around 900 people and has 130 sales partners worldwide. The Leister Group is dedicated to enhancing quality of life through innovation.

Small in size, big in impact. At Axetris AG in Central Switzerland, we develop and manufacture micro-optical components and laser-based gas detectors with passion and care. They enable reliable data transmission and precise emissions measurements around the world. We combine our specialized expertise with the strength of the Leister Group, an international organization with more than 900 employees and 130 sales partners.

When it comes to complex questions about our gas sensing solutions, you are the technical point of contact for our customers and distribution partners. From the initial analysis through to successful resolution, you manage support cases end-to-end and ensure that our customers can rely on us at every stage of their jour-ney.

Your impact

• Customers and distribution partners worldwide rely on your technical expertise
• You analyse technical issues and develop sustainable solutions for demanding applications
• Together with Sales, Product Management, Quality, Repair and R&D, you ensure a smooth flow of information
• You independently perform product testing, data analysis and technical investigations
• You travel globally to support commissioning activities and on-site customer assignments
• Your customer feedback directly contributes to the continuous improvement of our products

Your expertise

With your strong technical understanding, you analyse and resolve complex challenges in a structured and independent manner. Experience in sensing technologies, measurement systems or industrial applications is an advantage. You stand out through your customer-oriented mindset, excellent communication skills and hands-on approach. You enjoy working across functions, thrive in an international environment and see worldwide travel as an enriching part of the role. You hold a completed degree (B.Sc. / M.Sc.) in Engineering, Physics, Chemistry, Microsystems Technology, Instrumentation, Process Engineering or a related technical discipline. In addition, you bring experience in technical support, application engineering or a comparable customer-facing technical role. Knowledge of sensing technologies, measurement systems or industrial applications, combined with fluent English skills, completes your profile.

What we offer

• Up close with innovation: in our brand-new cleanroom, you see ideas turn into products
• Real freedom to shape your work in a small team where you see the results firsthand
• An interdisciplinary environment where different perspectives spark new customer solutions
• Targeted development to help you grow and benefits from the international Leister Group
• A modern workplace with mountain views in Central Switzerland