Market Support & Training Specialist

Mettler-Toledo; Nänikon; Ibrido; CHF 90.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible working hours

Hybrid work model

25 vacation days per year

Free parking

Lunch onsite

Descrizione del lavoro

Mettler-Toledo in Nänikon-Greifensee seeks a Market Support & Training Specialist to provide worldwide technical support for RXE/CSS products and to develop training materials for global launches. You will collaborate across R&D, Software, and Service teams and support cloud-based solutions and licensing.

The role requires a degree in a related field, at least 3 years in a technical role, and the ability to travel internationally 15–20%. Fluent English is required, German a plus.

Competenze

• Bachelor’s degree in Chemistry, Chemical Engineering, IT, Electrical Engineering, Computer Science, or related field.
• Minimum 3 years of experience in technical support, service, training, or a similar role.
• Strong analytical and troubleshooting skills across hardware and software environments.
• Hands-on interest in scientific instrumentation, software platforms, and connected lab solutions.
• Excellent communication and presentation abilities with an interest in technical training.

Mansioni

• Provide worldwide technical support for RXE/CSS portfolio including hardware, software, accessories, and services.
• Investigate and resolve issues via remote support, lab testing, and cross‑functional collaboration.
• Support software deployment, configuration, licensing, connectivity and cloud solutions (iC Software).
• Handle case escalations, quality issues, and returns in a timely manner.
• Create troubleshooting resources, knowledge bases, and digital access tools.
• Develop and deliver technical training for Field Service Engineers and support teams.
• Ensure equipment readiness before trainings and demonstrations.
• Contribute to NPDI projects to ensure service readiness at launch.
• Collaborate with R&D, Software, Service, and Product Management to improve products and processes.
• Translate field experience into product and service improvements.

Conoscenze

Analytical thinking

Troubleshooting

Communication skills

Presentation skills

Team collaboration

Travel readiness

Formazione

Bachelor’s degree in Chemistry

Strumenti

Software deployment

Licensing

IT infrastructure

Cloud solutions

Descrizione del lavoro

Our Opening and Your Responsibilities

Our strategic business unit AutoChem within the Laboratory Division supports leading pharmaceutical, chemical, and CDMO/CRMO companies in process development and scale-up. With our technologies for synthesis, sampling and reaction analysis, together with our established iC Suite Software, we enable informed decision-making in research and production.

For our site in Nänikon-Greifensee, we are currently looking for a motivated Market Support & Training Specialist 100% (all genders).

In this role, you will be responsible for:

• Providing worldwide technical support for the RXE/CSS product portfolio, including hardware, software, accessories, consumables, and services.
• Investigating and resolving technical issues through remote support, laboratory testing, and collaboration with global stakeholders.
• Supporting software deployment, configuration, licensing, connectivity, and cloud-based solutions, including iC Software.
• Supporting timely resolution of case escalations, quality issues, and returns.
• Developing troubleshooting resources, knowledge databases, and digital access tools.
• Developing and delivering technical training for Field Service Engineers and support teams, including training materials for global product launches.
• Testing and ensuring equipment readiness ahead of technical trainings and demonstrations.
• Supporting New Product Development and Introduction (NPDI) projects to ensure service readiness at launch.
• Collaborating with R&D, Software, Service, Digital Business Solutions, and Product Management to improve products, processes, and customer experience.
• Translating field experience and customer feedback into product, software, and service improvements.

What You Need to Succeed

The following qualifications are required for this position:

• Bachelor’s degree in Chemistry, Chemical Engineering, IT, Electrical Engineering, Computer Science, or a related field.
• Minimum 3 years of experience in technical support, service, training, laboratory instrumentation, or a comparable technical role.
• Strong analytical and troubleshooting skills across hardware and software environment.
• Hands-on interest in scientific instrumentation, software platforms, and connected laboratory solutions.
• Strong communication and presentation skills with an interest in technical training and knowledge sharing.
• Collaborative, customer-focused, and self-motivated working style.
• Experience with software deployment, licensing, IT infrastructure, cloud solutions, or SaaS is an advantage.
• Willingness to travel internationally (15–20%).
• Fluent in English (oral and written); German language skills are a plus.

Our Offer to You

We offer:

• Flexible working hours (depending on the role), a hybrid work model, and a wide portfolio of training opportunities
• A 40-hour work week with at least 25 vacation days per year, plus 4 to 7 additional days off between bank holidays
• Free parking and direct access to public transport
• Healthy lunches cooked onsite at our own METTLER TOLEDO restaurant, with special prices for employees
• A range of additional attractive benefits, including employee discounts at select area businesses

You can expect challenging, interesting, and varied tasks in an innovative and international environment, with the opportunity to network globally and achieve your career goals.

If you have any question, please do not hesitate to contact our Talent Acquisition Team [e-mail].

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy.