Technical Support Analyst

Swisslinx AG; Zürich; Vor Ort; CHF 70.000 - 110.000; Vollzeit

Zusammenfassung

Swisslinx AG in Zürich is seeking a motivated Technical Support Analyst for a 12-month contract with extension likely. The role blends technology, business analysis, product support and AI, offering hands-on work close to the Product Owner.

You will own topics, investigate issues, configure systems, write SQL, and help shape platform support with Agentic AI.

Qualifikationen

• Solid technical background and aptitude.
• Experience with Oracle SQL.
• Able to investigate issues across apps and data.
• Interest in using AI in daily work.
• Able to communicate with users and stakeholders.

Aufgaben

• Provide application support and problem solving.
• Perform business analysis and requirements gathering.
• Conduct technical analysis and investigations.
• Configure systems.
• SQL scripting and data analysis.
• Collaborate with Product Owner and leverage AI.

Kenntnisse

Technical background

Oracle SQL

Investigation skills

Agentic AI interest

Communication skills

Jobbeschreibung

As the premier supplier to our client, a leading commodities company based in Switzerland, Swisslinx is looking for a highly motivated individuals to take on a challenging role as a Technical Support Analyst for a 12-month contract, extension highly likely

Technical Support Analyst

Job description:

Our client is looking for a candidate relatively early in their career, ideally a developer or technically strong application support analyst who wants to broaden their career into a role combining technology, business analyst, product support and AI. that would be a self-starter and be able to take ownership of topics and drive them to completion as well as investigate and make decisions and move things forward.

This is a hands-on technical role working closely with and supporting the Product Owner.

The role will cover a mixture of:

• Application support and problem solving
• Business analysis and requirements gathering
• Technical analysis and investigation
• System configuration
• SQL scripting and data analysis
• Working with AI and Agentic AI to improve how we support and develop the platform

Requirements:

Essential skills / profile:

• Strong technical background and aptitude
• Exposure to Oracle SQL
• Comfortable investigating technical issues across applications and data
• Either experience with Agentic AI or, importantly, a genuine interest and willingness to use AI as part of their day-to-day work
• Strong communication skills and comfortable engaging directly with users and stakeholders

Beneficial, but not essential:

• Experience with Counterparty / Credit Risk and risk mitigation
• Business Analysis experience
• Previous client- or business-facing experience
• Development or scripting experience

  Wishes: